Hello,
the windows agent in the web console shows a blue icon, and it is not possible to use any remote access tool.
Reboot done to the user locally does not solve the problem.
Thanks and Regards
Hello,
the windows agent in the web console shows a blue icon, and it is not possible to use any remote access tool.
Reboot done to the user locally does not solve the problem.
Thanks and Regards
Hi @marbek,
Kind Regards,
PremJK
Hello PremJkumar,
thanks for your reply:
It does not seem sensible to me that it remains blue even on PCs that are always on, a reboot after 8 days does not help.
Regards
Hello PremJkumar,
do you have a solution to the problem ?
Thanks and Regards
Hi @marbek,
We have asked our backend team to create a support ticket to your registered forum email address and investigate the issue.
Kind Regards,
PremJK