Hi everyone,
We would like to inform you that we are going to have new releases over Comodo ONE on Saturday (11/18/2017) morning. Platform will be on maintenance mode for 4 hours early Saturday. We expect to have no service outage in general. If you observe any brief connectivity issues, please retry later in the day.
IT and Security Manager
New Features
- macOS X 10.13 High Sierra is officially supported by both Comodo Client – Communication and Comodo Client – Security agents. You can now enroll and manage your macOS X 10.13 High Sierra devices!
- iOS 11 is officially supported now. You can enroll your smartphones and tablets with latest available operating system.
- Now you can see the list of all endpoint clients with latest version and the date of release information on Settings>Support page. You can quickly see which version of the agent is in production for each operating system in case you need them.
- You can reach wiki of the feature from here
- Some admins were receiving a “0 error message” exception on the Comodo Remote Control application that blocked them from establishing remote control session, issue is fixed
- Local IP address was missing on the Hardware Inventory Reports that are created through ITSM-> Dashboard -> Reports. Missing info is provided now.
- Compatibility issue between the Proxy setting and patch management module is fixed. Now admins can keep on using the patch management features behind proxy
New Features
- We have realized that when an admin sends the remove CCS agent command from the portal the end user gets disrupted by the reboot. With the new CCS version the uninstallation will be triggered on the moment of command is sent; but it will wait until the device is rebooted by the end user to complete the uninstallation.
- You can reach wiki of the feature from here
- We have added automatically creating a system restore point before installing or updating CCS to have a backup in case an environmental issue emerges during these tasks.
- In some cases after CCS is uninstalled system was facing BSOD. Issue is fixed.
New Features
- Now, you will see tickets ordered according to last update date on every ticket list including user details page. This way, you will not need to make an effort to sort them to see the most recent one at top.
- We classified internal notes on ticket details page in threads section. By this way, you will see whether it is an internal note or not at first glance. In addition to that, you will see the details of that “post reply” threads. We added cc, collaborators and to parts of the e-mail that is used on that thread. Go ahead and try yourself to easily identify and understand the threads on your tickets!,
- You can reach wiki of the feature from here
- Now help topics will be added as a parent or a sub- help topics and will be classified as a dropdown list on ticket creation. By this way, when you create a ticket you will easily understand and categorize help topics. Moreover, you will also get reports by help topics with dropdown list on reports section. Now, add your help topics, categorize and track them to see how it will help you!
- You can reach wiki of the feature from here
- We added new monitors to our system to keep a close eye on every aspect of Service Desk, to identify and solve the problems without you even notice it!
- FAQ access for clients whom are not logged in is now fixed.
- When ticket is printed, some threads were missing on the print, this issue is now fixed.
- Duplicate e-mails for scheduled reports problem is now fixed.
- Testing was failing for smtp settings for valid emails , issue is now fixed.
- SLA Plan and due date was not be updated for some cases, the issue is now fixed.
Features
- Comodo ONE MSP Portal now offer New set of Dome AS MSP licenses under the store.
- At the last step of the reseller activation on the C1 Portal, we removed the information part. Instead, we'll show a message like;
- "Please contact with your account manager to discuss and set up your discount structure" instead of showing discount rates. If you don't know your account manager contact details, you can call 9738594000."
- New Acronis workflow Improvements has been implemented due to some problems that customers have.
- New Monitorization items implemented for "Login", "Account Setup Wizard" and event queue.
New Client Versions:
- Comodo Client - Communication (Windows) 6.13.8773.17110
- Comodo Client - Security (Windows) version 10.0.3.6439
- Comodo Remote Control (Windows) version 6.13.8891.17110
- Comodo Remote Control (macOS) version 6.13.8650.17110