Comodo ONE - IT Operating Platform November Release (11/18/2017)

Hi everyone,

We would like to inform you that we are going to have new releases over Comodo ONE on Saturday (11/18/2017) morning. Platform will be on maintenance mode for 4 hours early Saturday. We expect to have no service outage in general. If you observe any brief connectivity issues, please retry later in the day.

IT and Security Manager

New Features

  • macOS X 10.13 High Sierra is officially supported by both Comodo Client – Communication and Comodo Client – Security agents. You can now enroll and manage your macOS X 10.13 High Sierra devices!
  • iOS 11 is officially supported now. You can enroll your smartphones and tablets with latest available operating system.
  • Now you can see the list of all endpoint clients with latest version and the date of release information on Settings>Support page. You can quickly see which version of the agent is in production for each operating system in case you need them.
    • You can reach wiki of the feature from here
Bug Fixes
  • Some admins were receiving a “0 error message” exception on the Comodo Remote Control application that blocked them from establishing remote control session, issue is fixed
  • Local IP address was missing on the Hardware Inventory Reports that are created through ITSM-> Dashboard -> Reports. Missing info is provided now.
  • Compatibility issue between the Proxy setting and patch management module is fixed. Now admins can keep on using the patch management features behind proxy
Comodo Client Security

New Features

  • We have realized that when an admin sends the remove CCS agent command from the portal the end user gets disrupted by the reboot. With the new CCS version the uninstallation will be triggered on the moment of command is sent; but it will wait until the device is rebooted by the end user to complete the uninstallation.
    • You can reach wiki of the feature from here
Improvements
  • We have added automatically creating a system restore point before installing or updating CCS to have a backup in case an environmental issue emerges during these tasks.
Bug Fixes
  • In some cases after CCS is uninstalled system was facing BSOD. Issue is fixed.
Service Desk

New Features

  • Now, you will see tickets ordered according to last update date on every ticket list including user details page. This way, you will not need to make an effort to sort them to see the most recent one at top.
  • We classified internal notes on ticket details page in threads section. By this way, you will see whether it is an internal note or not at first glance. In addition to that, you will see the details of that “post reply” threads. We added cc, collaborators and to parts of the e-mail that is used on that thread. Go ahead and try yourself to easily identify and understand the threads on your tickets!,
    • You can reach wiki of the feature from here
  • Now help topics will be added as a parent or a sub- help topics and will be classified as a dropdown list on ticket creation. By this way, when you create a ticket you will easily understand and categorize help topics. Moreover, you will also get reports by help topics with dropdown list on reports section. Now, add your help topics, categorize and track them to see how it will help you!
    • You can reach wiki of the feature from here
Improvements
  • We added new monitors to our system to keep a close eye on every aspect of Service Desk, to identify and solve the problems without you even notice it!
Bug Fixes
  • FAQ access for clients whom are not logged in is now fixed.
  • When ticket is printed, some threads were missing on the print, this issue is now fixed.
  • Duplicate e-mails for scheduled reports problem is now fixed.
  • Testing was failing for smtp settings for valid emails , issue is now fixed.
  • SLA Plan and due date was not be updated for some cases, the issue is now fixed.
C1 Portal

Features

  • Comodo ONE MSP Portal now offer New set of Dome AS MSP licenses under the store.
  • At the last step of the reseller activation on the C1 Portal, we removed the information part. Instead, we'll show a message like;
    • "Please contact with your account manager to discuss and set up your discount structure" instead of showing discount rates. If you don't know your account manager contact details, you can call 9738594000."
Improvements
  • New Acronis workflow Improvements has been implemented due to some problems that customers have.
  • New Monitorization items implemented for "Login", "Account Setup Wizard" and event queue.
Bug FixesUnable to delete an ITSM user issue has been fixed.

New Client Versions:

  • Comodo Client - Communication (Windows) 6.13.8773.17110
  • Comodo Client - Security (Windows) version 10.0.3.6439
  • Comodo Remote Control (Windows) version 6.13.8891.17110
  • Comodo Remote Control (macOS) version 6.13.8650.17110

Good to hear and see, very excited!

@ayhanepik As per my comment on another message topic, what’s happened with the beta release this month? https://c1forum.comodo.com/forum/products/preview-section/18833-release-candidate-of-comodo-one-it-operating-platform-november-release-11-11-2017?p=19439#post19439

Also, do you have a full list of changes for CCS, CCS and ITSM?

Hello everyone,

We updated our release notes according to the changes. We added fixed bugs and improvements to the notes. Please see above post to see the updates.

Thanks
Ayhan

is the list on the forum, the complete list of bug fixes/changes? I see no mention of the on-going CCC ‘connecting’ issue.

@ayhanepik The application version numbers are missing from the release notes on the portal. Please could you add them.
New Client Versions:

  • Comodo Client - Communication (Windows) 6.13.8773.17110
  • Comodo Client - Security (Windows) version 10.0.3.6439
  • Comodo Remote Control (Windows) version 6.13.8891.17110
  • Comodo Remote Control (macOS) version 6.13.8650.17110

Hi Guys,

just some initial feedback after using the updates for about 10 minutes: -
Feedback in GREEN

Service Desk

New Features

  • Now, you will see tickets ordered according to last update date on every ticket list including user details page. This way, you will not need to make an effort to sort them to see the most recent one at top. Excellent, makes it easier to find stuff. Way to make this better would be to also add priority to the list. So you have priority groups with newest of that group at top if you get what I mean.
  • We classified internal notes on ticket details page in threads section. By this way, you will see whether it is an internal note or not at first glance. In addition to that, you will see the details of that “post reply” threads. We added cc, collaborators and to parts of the e-mail that is used on that thread. Go ahead and try yourself to easily identify and understand the threads on your tickets!, Really needed feature, but can we have the tab at the side for all entries... So Internal as you have, Reply for MSPs and Updates from Clients??? All with different colours too.... I'm thinking about a consistent look, colour blind / visually impaired etc..
    • You can reach wiki of the feature from here
  • Now help topics will be added as a parent or a sub- help topics and will be classified as a dropdown list on ticket creation. By this way, when you create a ticket you will easily understand and categorize help topics. Moreover, you will also get reports by help topics with dropdown list on reports section. Now, add your help topics, categorize and track them to see how it will help you!
    • You can reach wiki of the feature from here
Improvements
  • We added new monitors to our system to keep a close eye on every aspect of Service Desk, to identify and solve the problems without you even notice it!
Bug Fixes
  • FAQ access for clients whom are not logged in is now fixed.
  • When ticket is printed, some threads were missing on the print, this issue is now fixed. REMOVED<Print no longer works at all, before update you got titles only and no body. Now nothing.> FIXED
  • Duplicate e-mails for scheduled reports problem is now fixed.
  • Testing was failing for smtp settings for valid emails , issue is now fixed.
  • SLA Plan and due date was not be updated for some cases, the issue is now fixed. FIXED, and so happy as this was a pain when creating tickets

Hello @StrobeTech ,

Thanks for your valuable feedback.
We are trying to improve Comodo ONE everyday with your help and feedback.

For listing option, we have some different ideas on that part. This is also noted. We will share the features we are thinking of and get your opinion in the near future.

For internal comments section, we will add coloring also on December.
We will let you know on printing option problem and fix it as soon as possible.

Best
Ayhan

Hello again @StrobeTech ,

The printing problem is now fixed. Thanks for your feedback.

Best
Ayhan

Hi @nct ,

Thanks for notifying. I updated the notification and release notes.

Thanks
AhmetEnes