Concerned Patch Mgmt Not Detecting Latest Patches

Products ITarian Patch Management
1

Today, I decided to take a closer look at my patch management for my ITarian endpoints. I found something interesting and possibly a bit concerning to where I may need to keep a closer eye on things.

I have many ITarian endpoints that show current day patch management for Windows updates and 3rd-Party versions are “up-to-date”. However, I use a backup RMM with built-in patch management that shows otherwise. There is not a huge discrepancy meaning I do not have any machines that are very much out of date, but I have noticed this has consistently been the case where my backup RMM has shown available Microsoft updates and vendor patch updates where ITarian sees nothing. It also shows driver updates (Intel, Canon, Dell, HP, Realtek), but I am not as concerned about this as I am the other patches.

For a small example, as of today (3/24/22) of my endpoints that show fully patched in ITarian, my backup RMM shows the following available patch releases:

  • 2022-03 Cumulative Update Preview for Windows 10 Version 21H2 for x64-based Systems (KB5011543) (https://support.microsoft.com/en-us/topic/march-22-2022-kb5011543-os-builds-19042-1620-19043-1620-and-19044-1620-preview-4fe2d1c0-720f-47fe-9523-75339bc107a1)
  • Adobe Acrobat Reader DC 22.001.20085 (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmar2022.html#dccontinuousmartwentytwentytwo)
  • MS OneDrive 22.033.0213.0002 (https://support.microsoft.com/en-us/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0)
  • Zoom 5.10.4306 (https://support.zoom.us/hc/en-us/articles/201361953)
I am not sure what my backup RMM is doing differently in being able to detect patches faster or more reliably than ITarian(?), but I might consider switching patch management platforms soon. My concern is 0-day vulnerabilities. I want to be confident in my patch management. Thanks for listening.
2

Patching is also quite confusing job for me. I also use a backup RMM for patching and I noted that some patches are present in Itarian and not in the backup RMM and viceversa, expecially for 3rd party applications that sometime are not supported by a RMM. About the drivers updates I suspect that are not supported by Itarian patch system.

3

Hi @datalink,

Thanks for taking the time to notify the issue. we have asked the backend team to update Java to the latest version.

Kind Regards,
PremJK

4

Hi @PremJK , I logged this yesterday and your internal reference is CS-38558.

5

Hi @nct,

Noted. Thanks for sharing the ticket for reference.

Kind Regards,
PremJK

6

@datalink Java has now been updated on patch management to the latest release.