Been enrolling iOS devices for months without issue. Today I am enrolling an iPhone and received the following error when trying to install the Comodo ITSM profile
Profile Installation Failed
Invalid Profile
APN certificate looks to be valid. Not sure why this has just started happening.
Please check if the device is not already listed in Device List. If it is present then remove the device and try to re-enroll. This error may occur if you have click on icon ‘CDM’ before clicking on the icon ‘Run after installation’
If you haven’t deleted the app then please click icon ‘Run after installation’ to enroll the device.
If the you have deleted CMD from the iphone, then you can perform the following next steps:
2.1. Navigate to ‘Settings’ -> ‘General’ on the iOS device. Select ‘Profile’ (or Device Management) -> ‘Comodo Profiles’.
Tap the ‘Remove’ button. The ITSM profile will be removed from the device.
2.2. Verify that safari’s history is clean. For it should to go in ‘Settings’ -> click ‘Clear History and Website Data’.
2.3. Restart iphone.
2.4. Open e-mail and click on the enroll link.
2.5. Click ‘Install’ in opened ‘Install Profile’ window.
2.6. Click ‘Install’ in opened window again. Wait 3-5 sec.
2.7. Click ‘Install’ in ‘MOBILE DEVICE MANAGEMENT’.
2.8. Click ‘Trust’ in opened window ‘Remote Management’.
2.9. Click ‘Done’ in the next window or wait 3-5 sec.
2.10. Click ‘Install’ in opened ‘App installation’ window.
2.11. Click ‘Run after installation’.
2.12. In the opened window click ‘Open’. Attention: If your Safari will return an error, then close it and try again steps 11-12.
2.13. Click ‘Allow’ -> ‘Accept’ in the next window.
Please give us your feedback if these steps were able to resolve your issue.