Support is obtained by containing support@itarian.com where they will collect a lot of information including screenshots as this is the Standard Operating Procedure (SOP) they have.
With this information they can either help you solve the issue or raise this with the dev team as required for bug fixes.
The forum consists of some great power users of our product who do help extremely well, as well as people being able to air thoughts and other items.
We also have our feedback site (https://feedback.itarian.com) where you can vote up or request items to be added or improved on the system.
We had an issue a long time ago where the installer did not give access to “screen recording” and “location”, as per @QuickSilverST message please try enabling this and see if it solves the issue.
If it does, please update support with what you did and they will raise this with the dev team to solve.
Hi @dharavifor
We do support this already as Big Sur is macOS 11 (Darwin Ver 20), and we have just on the December release “ITA-649 – Agent updated to support macOS 14.x.” (https://forum.itarian.com/t/itarian-release-notes-2023-12-20-v8-4-0-0/) added support for macOS 14 (Sonoma, Darwin Ver 23).