Hello,
My new USER can’t login to “Remote Control by Itarian”
to remote to the EP of their own ACCESS SCOPE, not using username and not using email provided.,
but he can login to portal with 2FA enabled.
I’ve created a new CUSTOMER “GR” (mail robert@…) and new PROFILE, USER, DEVICE GROUP etc.,
Please share the error screenshot you are receiving after following the step provided and also please verify you can log in with the same credentials in the portal too.
We would like to create support ticket with the information provided.