Spoke too soon. A few hours later and we’re locked out again. Correct credentials but up pops a captcha then an error - ‘Username and password do not match’
We are still unable to access portal or remote control. Portal error says “something went wrong. Please try again later”. Remote control error says “server return error with code undefined”.
I have had this issue for about a week, but it was letting me in after a few tries, now I can not get in at all??
Either says something went wrong, try again later, or username and password do not match??
Our apologies for the inconvenience created by our systems. There seems to be a problem on the backend authentication service, and there are intermittent access issues to the portal. Sometimes it works but mostly not. The issue seems to be with overloaded system by database queries. All the team members are involved and try to resolve this issue. We’ll let you know when it’s fixed.
It seems like a database issue. We moved to a new DB node and things are working now.
Post mortem analysis is being conducted now.
Sorry for the inconvenience