Hi,
One of the Windows systems we need to control remotely has been having problems it Remote Control from the get go for months. Actually, it never worked once.
The program has been reinstalled numerous times and it’s currently running Endpoint Manager Communication Client. It appears online in remote control console and Windows app, you can initiate the file transfer session however the remote control never works. It seems to connect initially then a black window appears with alternating status messages: Connected, Disconnected.
Windows logs the error with RHost.exe crashing below
Any help is appreciated.
Log Name: Application
Source: Application Error
Date: 6/5/2021 9:38:00 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-R496B1G
Description:
Faulting application name: RHost.exe, version: 1.1.3.67, time stamp: 0x5e365750
Faulting module name: RCore.dll, version: 1.1.3.67, time stamp: 0x5e365750
Exception code: 0x80000003
Fault offset: 0x00252d6c
Faulting process id: 0x2110
Faulting application start time: 0x01d75a0ff9f95dc3
Faulting application path: C:\Program Files (x86)\COMODO\Comodo ITSM\RHost.exe
Faulting module path: C:\Program Files (x86)\COMODO\Comodo ITSM\RCore.dll
Report Id: aa2ee8d4-ff82-4f04-938f-62cc9aecdb4c
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Application Error” />
<EventID Qualifiers=“0”>1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=“2021-06-05T13:38:00.414758600Z” />
<EventRecordID>62062</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-R496B1G</Computer>
<Security />
</System>
<EventData>
<Data>RHost.exe</Data>
<Data>1.1.3.67</Data>
<Data>5e365750</Data>
<Data>RCore.dll</Data>
<Data>1.1.3.67</Data>
<Data>5e365750</Data>
<Data>80000003</Data>
<Data>00252d6c</Data>
<Data>2110</Data>
<Data>01d75a0ff9f95dc3</Data>
<Data>C:\Program Files (x86)\COMODO\Comodo ITSM\RHost.exe</Data>
<Data>C:\Program Files (x86)\COMODO\Comodo ITSM\RCore.dll</Data>
<Data>aa2ee8d4-ff82-4f04-938f-62cc9aecdb4c</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>