Support for SOCaaP?

What is the correct way to request support for SOCaaP? Should I be emailing support or opening tickets directly in SOCaaP?
I thought I was directed to do this from the SOCaaP portal under tickets, but I have 3 tickets open since last month with 0 responses.

Greetings!

Do you mind sharing those ticket numbers with me so I can see what their status is?