Unable to install patches

mountaineer178 · January 18, 2021, 2:31pm

Hi.

the dashboard indicates a number of patches available. when selecting the patch, the “install patch(es)” icon remains greyed out. what am i missing? i have been able to install patches in the past; however, i no longer can install patches on any of the devices.

thanks.

ilgazy · January 19, 2021, 11:45am

Hello @mountaineer178 ,

Are you trying to install patches from Patch Management section directly?

Best regards,
Ilgaz

datalink · March 16, 2021, 10:02am

Hi, there a log to see if an uninstall patch command has been succesfully executed ?

nct · March 16, 2021, 11:04am

Through the audit log on the console.

datalink · March 16, 2021, 11:37am

Thank you. Unfortunally that log doesn’t say if the patch has been succesfully removed or not.

nct · March 16, 2021, 7:48pm

You’re right, it unfortunately doesn’t if you manually install or remove a patch. I believe there is a feature request to change this.

ilgazy · March 17, 2021, 2:48pm

Hello @nct ,

Yes, we have the related feature request already added on our roadmap, and currently it is mapped on our midterm (6-18 months) roadmap. I will share any update regarding this capability.

Best regards,
Ilgaz

Walsh1 · April 10, 2021, 8:04am

Try using a program like ccleaner to uninstall, then clear your registry and reinstall.