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  • #16
    Is it free for 50 Endpoints?
    Best Regards,

    ITarian FAN

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    • #17
      Hello Itarian FAN ,
      Yes, it is free for 50 endpoints.


      Best regards,
      Elif

      Comment


      • #18
        Originally posted by smartcloud View Post
        If anyone is on the fence or need some real information then reach out to StrobeTech/Robin.
        A few emails from him changed our opinion and we are reconsidering our plans.

        Worth a few minutes of your time, I am sure.
        i Cannot speak highly enough of StrobeTech Robin will look after you without the BS too. Top man
        James Dyke.
        Director BCDR Solutions
        BCDR.Solutions
        Backup, Disaster Recovery & Business Continuity.

        Comment


        • #19
          Originally posted by Elif Ayhan Kurt View Post
          Hello Itarian FAN ,
          Yes, it is free for 50 endpoints.


          Best regards,
          Elif
          So its free to use for up to 50 endpoints.
          But when you go to 51 do you pay for 51 or do you pay for 1 additional?

          Comment


          • #20
            Originally posted by smartcloud View Post

            So its free to use for up to 50 endpoints.
            But when you go to 51 do you pay for 51 or do you pay for 1 additional?
            At present you get to 51 you pay for all 51.. Hopefully it's an error but Comodo are being very quiet on clarification.

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            • #21
              When you get to 51, you become a paying customer. All 51 is subject to pay, with cost-neutral options. You may be bring your invoice to $0 even if you use more than 50 or more...

              Comment


              • #22
                Originally posted by fatih View Post
                When you get to 51, you become a paying customer. All 51 is subject to pay, with cost-neutral options. You may be bring your invoice to $0 even if you use more than 50 or more...
                Firstly, we have AEP paid licences on all our endpoints.

                Now if you thought for a single moment how MPSs operate in the real world rather than simply push out the 'cost neutral' mantra, you'd know that we very often migrate clients.. We ship out replacement equipment etc. how can we preconfigure these endpoints and test them etc without temporarily doubling the number of systems in the platform pre decommissioning the old ones.. The 'free' endpoints (for all) would have covered this situation. Also there is the situation where new clients have periods to run with their old av protection and desire to use it until expiry. The lack of the 'free' endpoints as a buffer for larger MPSs is in my mind more of an urgency than offering them to the smaller guys, although I understand they need help starting out. This has still not been thought out well, nore the concerns of the larger clients listened too.

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                • #23
                  Just remember you also get 30 days free trial which should allow you to do all that you need with swapping out PC's etc.
                  Robin
                  Director
                  Strobe Technologies Ltd
                  https://www.strobe-it.co.uk/

                  Comment


                  • #24
                    Originally posted by StrobeTech View Post
                    Just remember you also get 30 days free trial which should allow you to do all that you need with swapping out PC's etc.
                    So how will that work? Lets think about this logically...

                    Say we have 1000 endpoints all with active AEP licences.. One of our clients needs 30 pcs swapping out.. We configure them and add them to the platform.. ship them out... Are you saying catagorically that Comodo will know that 30 of the 1030 endpoints we now have on the platform are within the 30days? How will they know that? and is that 30days from the point the new endpoint is added to the system or in any calendar month? It's just not clear. What if we then remove the old 30 and transfer their licences to the new 30 bringing us back to 1000.. but then another client needs 20 shipping out and I now have 1020 on the platform in the second month.. will Comodo know it's a different 20 to the ones in the previous month?

                    It would all be so much easier to administer if there was a number of free endpoints for all so as to give some buffer between licenced and unlicenced endpoints.

                    We can and will work around it somehow.. if that means putting new systems on our other RMM platform temporarily whilst they reach their destination and are tested then so be it.. just a lot of messing about when it would be so much easier to just have the leeway of an allowance of free endpoints and put them on the indended plaform initially.

                    Finally.. This wont help the smaller guys stay on and grow to be paying customers... The cost jump from 50 free to 51 paid endpoints will simply mean they'll open a second account with another 50 free. All this really does is inconvenience the larger guys like ourselves who legitimately licence all our endpoints.

                    It's simply not thought out well.





                    Comment


                    • #25
                      I will be honest, I do not know the full details as of yet.
                      I had melih reach out to me and say they doing this to help in this exact situation.

                      ​​​​​​​There is still details to come on how all this works to come as it is still not fully finished yet. But as we know more we will help explain all!
                      Robin
                      Director
                      Strobe Technologies Ltd
                      https://www.strobe-it.co.uk/

                      Comment


                      • #26
                        Originally posted by Ed_Johnson View Post

                        So how will that work? Lets think about this logically...

                        Say we have 1000 endpoints all with active AEP licences.. One of our clients needs 30 pcs swapping out.. We configure them and add them to the platform.. ship them out... Are you saying catagorically that Comodo will know that 30 of the 1030 endpoints we now have on the platform are within the 30days? How will they know that? and is that 30days from the point the new endpoint is added to the system or in any calendar month? It's just not clear. What if we then remove the old 30 and transfer their licences to the new 30 bringing us back to 1000.. but then another client needs 20 shipping out and I now have 1020 on the platform in the second month.. will Comodo know it's a different 20 to the ones in the previous month?

                        It would all be so much easier to administer if there was a number of free endpoints for all so as to give some buffer between licenced and unlicenced endpoints.

                        We can and will work around it somehow.. if that means putting new systems on our other RMM platform temporarily whilst they reach their destination and are tested then so be it.. just a lot of messing about when it would be so much easier to just have the leeway of an allowance of free endpoints and put them on the indended plaform initially.

                        Finally.. This wont help the smaller guys stay on and grow to be paying customers... The cost jump from 50 free to 51 paid endpoints will simply mean they'll open a second account with another 50 free. All this really does is inconvenience the larger guys like ourselves who legitimately licence all our endpoints.

                        It's simply not thought out well.




                        Hi Ed_Johnson

                        The first 50 endpoints are free until to switch to cost-neutral model with the 51. endpoint as I mentioned earlier. In your example, if you have 1000 endpoints with active AEP, then test out 30 new endpoints and enable AEP for these within your billing period, then they will not be charged. You don't need to enable AEP immediately, it's ok to enable within the invoice period. Or if you swap these 30 devices with the old ones and you still have 1000 at the end of the period, with AEP licenses, all will be within cost-neutral model and your bill will be $0 again. But if you have 1030 devices and 1000 license when the invoice is create then 30 devices will be charged.

                        To clarify the periods: all the calculations are made at the end of the billing period. This period starts with the first registration date and is 1 month after that. For existing customers, it's 1st of January 2020 and the first invoice will be created at 31st of Jan. At that day, the system will check the active endpoints, calculate the number of AEP license, and the difference will be invoiced.
                        If on that day you have 1020 devices and 1000 AEP license, then 20 device will be charged.


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                        • #27
                          I feel that we have been absolutely stitched up here. I've just logged into the systemt his morning to be prompted for credit card details on ITArian, and it appears that i'm about to get a "post usage" bill for hundreds of end points.

                          At no point has an account manager contacted me to tell me about the pricing changes, and to make matters worse, I remember when ITArian "split" away from Comodo, being assured on these forums by a senior member of ITArian, that the product would remain free always, no mention of Cost Neutral at that time.

                          I have enjoyed working with the ITArian product set and seeing it grow, but as others have said, being a BETA tester for many bugs have meants we have already had to invest in other tools (such as TeamViewer) to meet requirements.

                          I'm not happy and will be migrating away from ITArian ASAP.

                          Comment


                          • #28
                            Hello curatrix_pl ,

                            First of all, I am sorry on behalf of the company that no one has contacted you.

                            ITarian - Comodo split was done in order to seperate platform focuses. ITarian - focusing on IT Management, Comodo Dragon - focusing on Active Breach Protection.

                            We have already announced that ITarian platform is going to be a paid platform.

                            You will be able to continue using the Remote Monitoring and Management (RMM) capabilities of ITarian Endpoint Manager up to 50 devices completely for free. If you have more than 50 devices, you will have to pay for all devices. However, we introduced a cost-neutral pricing solution in order to reduce your costs.

                            You will be able to reduce your RMM costs if you have the below licenses
                            1- Advanced Endpoint Protection (AEP)
                            2- Endpoint Detection & Response (EDR)

                            Total seats of your licenses will be added up and your enrolled devices will be covered by those seats.

                            Example: You have 100 licensed AEP seats, you have 120 active workstation endpoints. -> you are going to pay for 20 endpoints

                            About pricing conditions, our sales team will reach you as soon as possible.

                            If you have more questions, I would be more than happy to answer.

                            Best Regards,
                            Ilgaz Yucecengiz
                            Technical Product Manager,
                            Endpoint Manager, ITarian



                            Last edited by ilgazy; 12-30-2019, 03:16 PM.

                            Comment


                            • #29
                              The issue isn't that the product is becoming paid for, the issue is that MELIH promised nearly 2 years ago that the product would be free forever, no discussions about cost neutrality at that point, and secondly, that i find out when my self and members of my staff login to the platform to be requested for credit card details. I've not spoken to an account manager since it was Comodo One, and the fact that it has taken me to rant on a forum for a member of your team to actually reach out is extermely poor account management.

                              I've instructed my team today to move our 500+ end points away from ITArian, and they are in the process of removing all agents from your platform and moving them to an alternative (paid for) provider. Had someone actually had the decency to manage the account, I would have had no quarel with migrating to a paid for platform, but given that we were promised a free platform, to then get a shock of "enter credit card details or pay overage charge manually" alert on the account is frankly unacceptable.

                              Comment


                              • #30
                                Originally posted by curatrix_pl View Post
                                The issue isn't that the product is becoming paid for, the issue is that MELIH promised nearly 2 years ago that the product would be free forever, no discussions about cost neutrality at that point, and secondly, that i find out when my self and members of my staff login to the platform to be requested for credit card details. I've not spoken to an account manager since it was Comodo One, and the fact that it has taken me to rant on a forum for a member of your team to actually reach out is extermely poor account management.

                                I've instructed my team today to move our 500+ end points away from ITArian, and they are in the process of removing all agents from your platform and moving them to an alternative (paid for) provider. Had someone actually had the decency to manage the account, I would have had no quarel with migrating to a paid for platform, but given that we were promised a free platform, to then get a shock of "enter credit card details or pay overage charge manually" alert on the account is frankly unacceptable.
                                That is the last thing we want to happen. I understand your frustration with not having an Account Manager, but that has certainly changed moving forward. Are you available for a phone call today?

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