Announcement

Collapse
No announcement yet.

Is ITarian not free anymore?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #31
    I just got off the phone with Joe, ItarianJoe , who was able to answer my questions and get my licensing issues resolved. I agree with everyone here about the "free forever" statement, but price out the cost of having network monitoring, endpoint monitoring, managed antivirus, ticketing, so on and so forth. There are other pricing models (per technician) but those generally are ONLY your RMM tool. You have to integrate with another AV and some type of remote access. There is no end-all solution for next to nothing to purchase. I have been on the ITarian platform for a year, and it has had some sweeping improvements in only that time. It costs money to have the support staff that you are seeing responding to messages more expediently than in the past, and there are now real account managers. It took a total of two phone calls (One was really just introductions) and I had my licenses issued and purchased and have already applied them to clients. Reach out to Joe, take a deep breath and don't take it out on him, and I am sure he will get you taken care of just like he did for us. After working with Joe I do feel more confident moving forward with the product, and confident in the future.

    Comment


    • #32
      Originally posted by tburda View Post
      I just got off the phone with Joe, ItarianJoe , who was able to answer my questions and get my licensing issues resolved. I agree with everyone here about the "free forever" statement, but price out the cost of having network monitoring, endpoint monitoring, managed antivirus, ticketing, so on and so forth. There are other pricing models (per technician) but those generally are ONLY your RMM tool. You have to integrate with another AV and some type of remote access. There is no end-all solution for next to nothing to purchase. I have been on the ITarian platform for a year, and it has had some sweeping improvements in only that time. It costs money to have the support staff that you are seeing responding to messages more expediently than in the past, and there are now real account managers. It took a total of two phone calls (One was really just introductions) and I had my licenses issued and purchased and have already applied them to clients. Reach out to Joe, take a deep breath and don't take it out on him, and I am sure he will get you taken care of just like he did for us. After working with Joe I do feel more confident moving forward with the product, and confident in the future.
      Tyler it was a pleasure speaking with you today and I am looking forward to continuing working with you in the future!

      If anyone else has concerns or questions please email me directly at joseph.jaghab@itarian.com for immediate assistance.

      Comment


      • #33
        Dear all,

        ItarianJoe is doing a great at job of helping people and is the first success team guy doing this well. On top of him helping we are also a distributor helping and supplying licenses to people in £, $ & € across many countries.

        Either route wch out to Jo or us for help.
        Robin@strobe-it.co.uk

        Regards
        Robin
        Robin
        Director
        Strobe Technologies Ltd
        https://www.strobe-it.co.uk/

        Comment


        • #34
          ItarianJoe - I've replied to your DM and am happy to have a conversation next week.

          Originally posted by tburda View Post
          I agree with everyone here about the "free forever" statement, but price out the cost of having network monitoring, endpoint monitoring, managed antivirus, ticketing, so on and so forth. There are other pricing models (per technician) but those generally are ONLY your RMM tool.
          We started out by using everything on offer, but over time we have had to migrate services due to performance issues or features lacking.
          • We currently only use the RMM part (script deployment, patch management, software installs) as other parts are not upto scratch of a paid for solution.
          • We deploy Microsoft Defender ATP and Office 365 ATP for AV and Security requirements.
            • We stopped using CCS when issues with updates to the software were leaving customers vulnerable due to AV not running (and inadequate reporting in C1 to identify).
            • It was also off putting to find that it was cheaper for us to buy the license from other MSPs that are significantly smaller than ourselves, rather than Comodo or ITArian directly.
          • We deploy WebTitan DNS Filtering for all our customers
            • Comodo Dome was used initially, however, its pricing was unrealistic when compared with products already established in the market.
          • We already pay for and use TeamViewer
            • This is due to ITArian not working in some customer environments, whereby other products working (such as TeamViewer, AnyDesk, Splashtop, and even the old depreciated RMM tool).
            • We also had periods of time where we felt we were constantly telling customers that we couldn't connect to their machines due to our remote software being offline.
            • Support has always required us to do advanced troubleshooting of their products before getting involved and this was too time consuming when trying to resolve customer issues.
          • We use PRTG for network monitoring (as ITArian doesn't have anything close to the functionality that PRTG offers)
            • SNMP monitoring was something that was promised by ITArian, even advertised at one point on the website, but never delivered on in a way that worked for MSPs for monitoring of networking equipment (such as switches and routers).
          • We use AlienVault for network vulnerability and security monitoring
            • ITArian has only recently added CVS based reporting to its platform, but its limited to Windows and nearly always out of date.
          • We are starting deploying "Azure Sentinel" for customers Office 365 and Azure estate monitoring
            • No cloud (O365, Azure, AWS, Google Cloud) service monitoring in ITArian
          • Our BD team uses Zoho CRM
            • As ITArian was a stripped out version of another Free product
            • It was also missing features (such as Outlook Integration) that existing in the original version of their CRM
          • Our ticketing system is Zoho Desk
            • This provides my helpdesk team with a simple ticketing system that enables them to quickly respond to customer quieries wihtout spending 10 minutes logging the ticket to begin with.
            • It integrates directly with the CRM so the BD team can report on tickets and service levels
            • Provides an easy to use customer portal with KB and chat functions
            • Links with other tools in Zoho (such as Books for account management)
            • It has 3rd party integration with TeamViewer and our Phone System.

          I have been supporting ITArian for over 3 years, since it was C1. I've tried to implement every feature it has rolled out, (such as DNS filtering) only to have pricing introduced after deployment resulting in us having to review what we are offering and make alternative arrangements. I like the RMM functionality (preferred it when the old GUI still worked too), but this is the final straw for me.

          As i stated before, i've no issue with the product becoming paid for, but i've not had any account management since it was Comodo, and even that was only for a short period of onboarding before the account manager left and i've not had a single point of contact since.

          Its not about the cost, its about principals. I already have to pay for significant services that either ITArian doesn't provide, are implemented poorly or have suffered from unreliability in the past. The issue is purely account management at this stage and the feeling of not being a valued enough cusotmer to have a courtesy email or call from an account manager to discuss upcoming changes. For $1.10 per device, i would have likely paid for the RMM, had I been given the proper attention and warning to begin with. As is, we've made the decision to move to a platform that offers feature parity with the RMM part of ITArian and the move works started yesterday

          Comment


          • #35
            I'm in the exact position as curatrix_pl and feel the same way. C1 entered the market with an alpha release product cobbled together from open source projects, etc. They marketed it as "Free Forever" to steal part of the market (anyone dumb enough to buy into the lie) since their product was, and still is, uncompetitive for price vs. features. They then preyed on us users to do beta testing and review for them for several years while developing their product further.

            Now they feel their product is finally worth something, they're simply skipping to the "charge customers for whatever we can get out of them" stage of the MSP software vendor lifecycle. This is pretty textbook / SOP for these types of companies, except for the completely predatory nature of lying in the first place just to steal some of the market share, that's a Comodo Special (look up the other shady stuff they've done/do).

            I guess I was just hopeful that this project would be a different story. Despite the obvious high risk, knowing they were probably lying, I tried out C1 anyways. I try to be optimistic since every once and a while I do find a good product with developers who are honest and have genuine/transparent motives.

            Time to start migrating my customers' workstations to our new vendors. It's unfortunate, but I suppose I was prepared for the risk/cost of this outcome already. Just sad the time has now come.
            We've already found solid AV/AM for a much better price point and licensing model than C1, which frankly, is a bit ridiculous for how not reliable it is (I still have false-positives all the time, for well-known software such as Chrome & Firefox).
            Maybe we could start compiling a list of alternatives and feature/price comparison to Comodo product offerings. It might help their devs/staff to realize where their product is actually at in the market and how it stacks up to the competition.

            Comment


            • #36
              Originally posted by RoninMedia View Post
              I'm in the exact position as curatrix_pl and feel the same way. C1 entered the market with an alpha release product cobbled together from open source projects, etc. They marketed it as "Free Forever" to steal part of the market (anyone dumb enough to buy into the lie) since their product was, and still is, uncompetitive for price vs. features. They then preyed on us users to do beta testing and review for them for several years while developing their product further.

              Now they feel their product is finally worth something, they're simply skipping to the "charge customers for whatever we can get out of them" stage of the MSP software vendor lifecycle. This is pretty textbook / SOP for these types of companies, except for the completely predatory nature of lying in the first place just to steal some of the market share, that's a Comodo Special (look up the other shady stuff they've done/do).

              I guess I was just hopeful that this project would be a different story. Despite the obvious high risk, knowing they were probably lying, I tried out C1 anyways. I try to be optimistic since every once and a while I do find a good product with developers who are honest and have genuine/transparent motives.

              Time to start migrating my customers' workstations to our new vendors. It's unfortunate, but I suppose I was prepared for the risk/cost of this outcome already. Just sad the time has now come.
              We've already found solid AV/AM for a much better price point and licensing model than C1, which frankly, is a bit ridiculous for how not reliable it is (I still have false-positives all the time, for well-known software such as Chrome & Firefox).
              Maybe we could start compiling a list of alternatives and feature/price comparison to Comodo product offerings. It might help their devs/staff to realize where their product is actually at in the market and how it stacks up to the competition.
              RoninMedia ive replied to your other post but I think it would be best for us to have a phone call for a quick discussion. In regards to “solid AV/AM at a better price” is something I would like to specifically address. Have you ever seen a demonstration with one of our security engineers?
              this is something I can arrange for you and I would be more than happy to discuss some of the discounting we can provide for our MSPs.

              Comment


              • #37

                This started as a free product. There ARE improvements if you have been on the platform. We have used it for 1 year. To say it has not benefited our business would be absurd. Is everything perfect? No, but no solution is perfect. Thats why we chose to stay with ITarian. Any solution would have taken more time invested, more configuration, the purchase of more services (Some of which we are purchasing anyways and bundling with ITarian)

                If you could buy licenses cheaper direct, and you AREN'T a distributor, what incentive would you have to use the distributors? What incentive would distributors have to be distributors? This is fairly standard.

                The frustration from some of you over the retraction of free forever is comical. Have you never heard the term "nothing in life is free"? Would you prefer ad's plastered all over the dashboard and popups to your customers where the agent is installed to fund the infrastructure? You're technology professionals, you must understand the resources it takes to operate something like this? If you just want to complain about the fact it's no longer free, take your ball and go home. I can only imagine the staff is as tired as I am of hearing some of the complaints about the pennies per endpoint cost. You cant possibly tell me you were marketing to your customers "FREE ANTIVIRUS" and that's why this upsets you? Surely you had some overhead? And for the monthly cost it is to provide that AV per endpoint, you should be able to recoup that from your customers fairly easily. Or don't if you feel it isn't worth the cost. And if that's the case, why are you here? There are plenty of other choices on the market. No solution is perfect. We do what we do, because we know how to find all the parts and pieces to secure, monitor, and maintain client infrastructures. I'm not saying this is greatest thing since sliced bread, I'm just saying most of these arguments are silly.

                Comment


                • #38
                  I should have expected this to go the way other Comodo products have gone, beginning with CAV. Cobble together a substandard, half-baked product and offer it for free. Gradually improve it into a barely passable product, then start charging for it. To this day I wouldn't use Comodo security products if they were free. I've tested them several times on my own equipment, including very recently. I implemented C1/Itarian to provide a gateway from break-fix to managed. After years of development, the RMM is slightly better than mediocre, the patch management is a little better than that, and everything else including remote management and helpdesk is pretty poor. All but the helpdesk were worth trudging through for free, but I can't imagine paying any amount of money for this product. I guess I will just go back to unmanaged and managed clients, instead of offering a 'half-managed' option.

                  Like others, I am very disappointed since we were promised FREE FOREVER (in caps, I think) when this thing started. I'm just glad I didn't invest my whole business model into it.

                  Comment


                  • #39
                    Originally posted by kw00 View Post
                    I should have expected this to go the way other Comodo products have gone, beginning with CAV. Cobble together a substandard, half-baked product and offer it for free. Gradually improve it into a barely passable product, then start charging for it. To this day I wouldn't use Comodo security products if they were free. I've tested them several times on my own equipment, including very recently. I implemented C1/Itarian to provide a gateway from break-fix to managed. After years of development, the RMM is slightly better than mediocre, the patch management is a little better than that, and everything else including remote management and helpdesk is pretty poor. All but the helpdesk were worth trudging through for free, but I can't imagine paying any amount of money for this product. I guess I will just go back to unmanaged and managed clients, instead of offering a 'half-managed' option.

                    Like others, I am very disappointed since we were promised FREE FOREVER (in caps, I think) when this thing started. I'm just glad I didn't invest my whole business model into it.
                    kw00 Which Comodo AV product are you referring to? Was it our Advanced Endpoint Protection? Was Auto Containment configured properly?

                    Comment


                    • #40
                      I would really like to see a poll to see how everyone's feels in regards to if Comodo/Itarian made money from charging its customers how many of you have the confidence in Comodo/Itarian to boost it's development and support of its products, for me I believe that they would do a pretty darn good job.

                      Comment


                      • #41
                        Originally posted by tburda View Post
                        This started as a free product. There ARE improvements if you have been on the platform. We have used it for 1 year. To say it has not benefited our business would be absurd. Is everything perfect? No, but no solution is perfect. Thats why we chose to stay with ITarian. Any solution would have taken more time invested, more configuration, the purchase of more services (Some of which we are purchasing anyways and bundling with ITarian)

                        If you could buy licenses cheaper direct, and you AREN'T a distributor, what incentive would you have to use the distributors? What incentive would distributors have to be distributors? This is fairly standard.

                        The frustration from some of you over the retraction of free forever is comical. Have you never heard the term "nothing in life is free"? Would you prefer ad's plastered all over the dashboard and popups to your customers where the agent is installed to fund the infrastructure? You're technology professionals, you must understand the resources it takes to operate something like this? If you just want to complain about the fact it's no longer free, take your ball and go home. I can only imagine the staff is as tired as I am of hearing some of the complaints about the pennies per endpoint cost. You cant possibly tell me you were marketing to your customers "FREE ANTIVIRUS" and that's why this upsets you? Surely you had some overhead? And for the monthly cost it is to provide that AV per endpoint, you should be able to recoup that from your customers fairly easily. Or don't if you feel it isn't worth the cost. And if that's the case, why are you here? There are plenty of other choices on the market. No solution is perfect. We do what we do, because we know how to find all the parts and pieces to secure, monitor, and maintain client infrastructures. I'm not saying this is greatest thing since sliced bread, I'm just saying most of these arguments are silly.
                        Could not agree more!

                        Only thing is the AV was never free, just licenses never enforced correctly. So if you have away free AV only blame yourselves for now paid RMM.
                        Robin
                        Director
                        Strobe Technologies Ltd
                        https://www.strobe-it.co.uk/

                        Comment


                        • #42
                          Originally posted by kw00 View Post
                          I should have expected this to go the way other Comodo products have gone, beginning with CAV. Cobble together a substandard, half-baked product and offer it for free. Gradually improve it into a barely passable product, then start charging for it. To this day I wouldn't use Comodo security products if they were free. I've tested them several times on my own equipment, including very recently. I implemented C1/Itarian to provide a gateway from break-fix to managed. After years of development, the RMM is slightly better than mediocre, the patch management is a little better than that, and everything else including remote management and helpdesk is pretty poor. All but the helpdesk were worth trudging through for free, but I can't imagine paying any amount of money for this product. I guess I will just go back to unmanaged and managed clients, instead of offering a 'half-managed' option.

                          Like others, I am very disappointed since we were promised FREE FOREVER (in caps, I think) when this thing started. I'm just glad I didn't invest my whole business model into it.
                          I would say it would be worth looking at help setting up the systems with the trouble you have experienced.
                          Robin
                          Director
                          Strobe Technologies Ltd
                          https://www.strobe-it.co.uk/

                          Comment


                          • #43
                            Yeah..well.. no.

                            Stealing market shares with "FREE FOREVER" and then realizing this hole thing costs money makes comodo/itarian more naive than the users jumping on.

                            Starting with "Well, for now it's free as we develop it and when we're done we will find a way to monetize it" would have been the way to go. But you can't start with "FREE FOREVER" and then come up with "Hey, everybody should have expected this. Don't be idiots".
                            If you start with "FREE FOREVER", you'd have to make money with other things. High priority SLA or whatever. But that's not my problem as a user that has been promised "FREE FOREVER". That's a problem of your business model.

                            Nobody has a problem paying for good services. But it's now a matter of reliability and credibility.

                            Comment


                            • #44
                              I haven't read all the replies but let me tell you how I understand it. If you are an existing user of iTarian or if you are new, the iTarian platform is not free anymore. If you have Antivirus on the endpoint the RMM is free (I appoligize Robin, I'm not using the correct terms). If you dont' have an Antivirus on the endpoint the RMM will cost money. Pricing depends on how many end points you have.

                              I agree with Smartcloud. if you have questions reach out to Robin at Strobe-IT. He seems to have his finger on the pulse of iTarian and can answer all your questions.

                              Comment


                              • #45
                                Hi All,

                                Fred is right in what he is saying, and the terminology is also correct

                                If you need any help please reach out to me on helpdesk@strobe-it.co.uk

                                Regards
                                Robin
                                Robin
                                Director
                                Strobe Technologies Ltd
                                https://www.strobe-it.co.uk/

                                Comment

                                Working...
                                X