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  • License manager with new paid model

    Hi,
    Now with the model change I have a few questions regarding the deadline of 1 jan 2020:
    -Can you explain me how I can assign the licenses to the different clients?
    -On the device in the Client Security client. Where can you see if it's licensed or not?
    -What happens after 1 jan 2020 on devices where CSS is installed and you don't have assigned a license to?

  • #2
    ailan ,

    We recommend reaching to your PSM (Partner Success Manager, if you're able to speak to one before during onboarding) so we can provide an accurate response for your account. You can as well send an email to sales@comodo.com to further assist you with the license assignment questions. A previous thread was opened by one of our Product managers with an eye view of license management, you can view it here.

    Comment


    • #3
      Hi Jimmy ,
      Thank. I've seen the post.

      But that was posted before the license change.

      It's not only for my account so I would like to see all the post here on the forum.

      My question is more regarding the deadline of 1-jan-2020.
      What will happen with devices where CCS is installed and where a license hasn't been assigned to?
      Or with the communication module?
      If i've licenses to distribute to all my clients, how can I see on the device if a device has a valid license or not?

      This is because you all said that all the endpoints have to have a license after 1-jan 2020.

      So, there has to be a way to tell on the device/client if it's licensed or not and when it's expiring.
      Last edited by Jimmy; 12-16-2019, 04:20 PM.

      Comment


      • #4
        Hello ailan ,

        If there is not enough CCS (Advanced Endpoint Protection) seats that you have activated on portal, all of your endpoints will be still secured, but you will not be able to manage them over portal unless you add sufficient AEP license.

        You do not need to distribute the AEP licenses into the device itself, it is enough to be added onto the portal.

        About communication module, 1 AEP and/or EDR seat covers 1 endpoint, therefore if you have 1 available AEP seat, you will be able to use all RMM capabilities for free. If you have additional enrolled devices which your AEP or EDR license(s) does not cover, then ITarian will charge you for RMM usages of those endpoints.

        In order to continue using RMM functionalities without security, you need to subscribe to "Endpoint Manager Standard Edition" via
        Management -> Applications -> Endpoint Manager

        1- Navigate to Management -> Applications
        2- Choose Endpoint Manager and click to "Add New Subscription" button.
        3- Enter your ITarian Account Management credentials
        4- on 3rd step, choose "Endpoint Manager Standard Edition"
        5- Obtain the license without paying anything.

        You will be charged at the end of billing period (1 month after obtaining the license) for device usage where your AEP or EDR licenses does not cover.

        If you need more assistance, I would be more than happy to help you.

        Best Regards,

        Ilgaz Yucecengiz
        Technical Product Manager
        Endpoint Manager
        Last edited by ilgazy; 12-16-2019, 05:45 PM.

        Comment


        • #5
          Hi ilgazy,

          Ok. Clear.
          Thanks.

          Regards,
          Ailan

          Comment


          • #6
            Hi ilgazy ,

            I still have one question:
            I just tried to allocate the licenses.

            I only can allocate a number of AEP licenses to a customer or global to the whole portal.
            But I have a mixed environment containing computers and servers.
            On the servers I don't have the endpoint protection installed and I also don't want it installed on servers.
            But I do want to allocate one license to that device so I can use RMM.

            How can I do that without buying additional licenses. I already bought the AEP license for that server.
            I have not more than 10 servers so is it then possible to grant us/me the 10 free endpoint licenses for that purpose?

            Regards
            Last edited by Jimmy; 12-16-2019, 07:15 PM.

            Comment


            • #7
              Hi ailan ,

              It does not matter whether you allocate license to any device or not. Currently it is not possible to allocate licenses over devices itself.

              If you have 10 more AEP seats than your enrolled devices with CCS, then you will be able to use RMM functionalities on those 10 servers you have for free, since the system will compare your AEP and/or EDR license seats with your active devices

              Case:
              If you have an AEP license with 100 seats, and you have 90 devices with CCS installed, then that license will cover another 10 devices without CCS installed.

              Hope this case helps.

              Best Regards,
              Ilgaz

              Comment


              • #8
                Ok. Thanks.

                Isn't it possible to create a subforum especially for license questions on the forum (and maybe move all these questions to it)?
                Now it is very difficult to search for all the license matters.

                Comment


                • #9
                  Originally posted by ailan View Post
                  Ok. Thanks.

                  Isn't it possible to create a subforum especially for license questions on the forum (and maybe move all these questions to it)?
                  Now it is very difficult to search for all the license matters.
                  good idea!

                  Comment


                  • #10
                    Hello ailan,
                    I have created a subpage for license management. We will try to collect all related topics on there.

                    https://forum.itarian.com/forum/prod...nce-management


                    Best Regards,
                    Elif

                    Comment


                    • #11
                      Hi Elif Ayhan Kurt ,
                      Great.
                      Isn't it possible to create it under 'Products' instead of a subforum under 'Endpoint Manager' because its a module on its own and covering all other modules.
                      Now it's not a very likely place to search for when looking for posts about licenses.
                      Regards.
                      Last edited by Jimmy; 12-19-2019, 01:56 PM.

                      Comment


                      • #12
                        Originally posted by ailan View Post
                        Hi Elif,
                        Great.
                        Isn't it possible to create it under 'Products' instead of a subforum under 'Endpoint Manager' because its a module on its own and covering all other modules.
                        Now it's not a very likely place to search for when looking for posts about licenses.
                        Regards.
                        sure ailan i moved it to the "General Announcement ".


                        Best,
                        Elif

                        Comment


                        • #13
                          Great Elif,
                          That's better.

                          Good idea
                          Regards

                          Comment


                          • #14
                            Originally posted by ilgazy View Post
                            Hello ailan ,

                            If there is not enough CCS (Advanced Endpoint Protection) seats that you have activated on portal, all of your endpoints will be still secured, but you will not be able to manage them over portal unless you add sufficient AEP license.

                            You do not need to distribute the AEP licenses into the device itself, it is enough to be added onto the portal.

                            About communication module, 1 xender discord omegle AEP and/or EDR seat covers 1 endpoint, therefore if you have 1 available AEP seat, you will be able to use all RMM capabilities for free. If you have additional enrolled devices which your AEP or EDR license(s) does not cover, then ITarian will charge you for RMM usages of those endpoints.

                            In order to continue using RMM functionalities without security, you need to subscribe to "Endpoint Manager Standard Edition" via
                            Management -> Applications -> Endpoint Manager

                            1- Navigate to Management -> Applications
                            2- Choose Endpoint Manager and click to "Add New Subscription" button.
                            3- Enter your ITarian Account Management credentials
                            4- on 3rd step, choose "Endpoint Manager Standard Edition"
                            5- Obtain the license without paying anything.

                            You will be charged at the end of billing period (1 month after obtaining the license) for device usage where your AEP or EDR licenses does not cover.

                            If you need more assistance, I would be more than happy to help you.

                            Best Regards,

                            Ilgaz Yucecengiz
                            Technical Product Manager
                            Endpoint Manager
                            -Can you explain me how I can assign the licenses to the different clients?
                            Last edited by JITIFADI; 02-08-2020, 01:41 AM.

                            Comment


                            • #15
                              JITIFADI ,

                              You can use these guides for assigning licenses to different customers
                              https://help.comodo.com/topic-399-1-...ion.html#meth1

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