Questions about licensing?

[StrobeTech]

Dear All,

The issues terry.r is having are now being looked at by StrobeTech and ItarianJoe as ITarian want to work with you all and not alienate any of you.
If anyone else is having issues like this please reach out to us or ItarianJoe with as much information as you have so we can look at this in full.

[terry.r]

Alex and Joe have come to the rescue and all is sorted out. I have received an apology from Alex in regards to my query being denied at first. All is good once again.

Terry

[ItarianJoe]

cooperbr my colleague will contact you tomorrow morning EST

cooperbr i saw in your email thread, the last you left off was he provided you his skype information. I will email you his Skype information again.

[terry.r]

Well, here we go again.

After receiving confirmation that the agreement between Itarian and I would be honoured the bill that Itarian sent me was never reversed. I sent an email yesterday letting them know that I was still receiving the warning that my Endpoint Manager functionality would stop working as of 2/11/2020. It's now 2/11/2020 and I haven't received a response and no one has fixed the issue thus my endpoints are no longer managable via Itarian.

Itarian your internal and customer communication and follow up needs work!

[ItarianJoe]

Well, here we go again.

After receiving confirmation that the agreement between Itarian and I would be honoured the bill that Itarian sent me was never reversed. I sent an email yesterday letting them know that I was still receiving the warning that my Endpoint Manager functionality would stop working as of 2/11/2020. It's now 2/11/2020 and I haven't received a response and no one has fixed the issue thus my endpoints are no longer managable via Itarian.

Itarian your internal and customer communication and follow up needs work!

I will follow up with Alex and have him email you.

[at211]

Despite numerous assurances from the success team after asking about the warnings regarding unpaid bills, we have now lost endpoint manager functionality for all our devices. ItarianJoe , I've sent you an email regarding this. If I were heavily reliant on the platform on a day to day basis I would be furious right now, thankfully that isn't the case...

[terry.r]

I was asked by Alex to update this post letting people know that the issue is being looked in to. However this probably isn't the warm and fuzzy "thank you for looking into this" type post that Itarian wants. Alex has told me that he has forwarded the issue to development.

Throughout the day one by one I have been receiving notifications that my devices are going offline and I just opened the Itarian Remote Management app to do some work and wouldn't you know it, there are zero devices available, 153 endpoints and each and every one is unavailable and not being monitored. Sh*t is going to hit the fan here in the morning and it is all going to be directed at me, thanks Itarian. This is something that should have been fixed BEFORE it became a problem and as at211 has pointed out, the success team was well aware of the issue in advance.

With each issue it feels more and more like Itarian is doing this crap on purpose so those that have been promised any type of free service (you know, the one we signed up for in the first place) will just piss off and leave Itarian for good so they don't have to keep their promise.

[terry.r]

Ok, some positive news finally. It appears that both my Device Manager UI billing notice has now been removed, my devices are showing as online in Device Manager, and Itarian Remote Control is once again showing my devices as Online and available.

Thank you Itarian for finally fixing this. I haven't received any email notification from my last email so I am not sure exactly who to than directly but the issue appears to be resolved.

[ItarianJoe]

Despite numerous assurances from the success team after asking about the warnings regarding unpaid bills, we have now lost endpoint manager functionality for all our devices. ItarianJoe , I've sent you an email regarding this. If I were heavily reliant on the platform on a day to day basis I would be furious right now, thankfully that isn't the case...

at211 I received your email when I woke up this morning. Please be aware we are located in the US and I am located in EST. I am working on it with the corresponding team. Thank you Aaron

[cooperbr]

Good afternoon. Could you tell me what the price would be if I use itarian, without hiring the antivirus service? This value in the country that I live in, is a very high value, compared to other solutions charged in local currency

[ItarianJoe]

Good afternoon. Could you tell me what the price would be if I use itarian, without hiring the antivirus service? This value in the country that I live in, is a very high value, compared to other solutions charged in local currency

Hi again cooperbr I know David has reached out to you but to answer your question the pricing is $1.25 USD per active device per month once you are above the 50 device threshold.

[CompuWhizzToo]

Once again this issue is still there.

Joe, you reassured me to ignore the warnings about endpoints etc but it seems your devs are asleep at the wheel yet again.

Please just sort this out once and for all!

[CompuWhizzToo]

Issue was resolved over the weekend by Joe. All hail!