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  • ITarian Roadmap Plan for 2021 Q1-Q2

    Hello everyone!

    We are happy to announce that ITarian Roadmap Plan for 2021 Q1-Q2 has been prepared and ready to be shared.

    Looking forward to hear from you!


    Best regards,
    Product Management Team
    Last edited by ilgazy; 02-10-2021, 07:37 AM.

  • #2
    Interested to see the updates/improvements to the following mentioned items: macOS 11 support, SMART monitoring, custom script monitoring, patch mgmt messages, multiple remote connections, detailed A/V reporting.

    One small feature request I would like to see is in the Device Management to see a "Manage Profile" list so we can a) quickly & easily see which profile each asset is using, and b) select one or more assets and assign a specific profile.

    There are many more features I'm still waiting on, but things are coming along.

    Comment


    • #3
      Hello uandit ,

      a) Currently, you can see which device is associated to which profile via Device List -> Export. All associated profiles of each device is listed in "Security Profiles" column in csv report. If a device is associated to multiple profiles, each profile is separated by "|". Ability to see associated profiles on device list is already on our mid-term roadmap.

      b) Currently you can assign profiles to a single device from device list. But you can add multiple devices into a device group, and then assign profile(s) directly to device group from Device List -> Group Management section.


      Thank you for your interest on ITarian Platform.

      Best regards,
      Ilgaz

      Comment


      • #4
        ilgazy

        Gotcha. I guess I use profiles different from others. I only assign one specific profile to each machine based on the rules I have set for them. Thx for the helpful info.

        Comment


        • #5
          Still no way to chat with an endpoint direct from the EM client/platform, which for us is a real problem and the reason we still have to keep many of our endpoints on an alternative platform and still no way to get even the most basic of info such as which devices are online via android.

          Come on Comodo.. you've been promising these things for years yet always seem to go off on tangents that we're not even asking for rather than the stuff we're desperately needing (we've been requesting, and promised these features for years).
          Last edited by Ed_Johnson; 02-13-2021, 08:55 AM.

          Comment


          • mcfproservices
            mcfproservices commented
            Editing a comment
            Tend to agree, I am also using an alternative platform to fill in the gaps and shortfalls while waiting for Itarian to catch up.
            I cannot run my client services from this platform alone at this stage.

            Eg last night I had a need to copy a 7gig iso across 2 servers from separate customer systems, not possible on this platform, but fired up my other remote tool and simply copied and pasted, it just works. It may have taken 3 hours as in AU we are lacking high-speed internet.

            Mobile app is the one major hurdle stopping me from converting all clients over, the number of times a client calls me for assistance, and I need to respond with "as soon as I can get to a pc I will take a look and help you" it is so unprofessional and I'm embarrassed.

            It appears that the focus may be directed to "improving/updating" the security offering, and the EM management is a bit of an afterthought and not the focus.

            I do like the system overall, but the em/rmm is a fair way behind the other platforms for ease of use and portability.

            The roadmaps should be placed online for us without a member needing to ask, I'd like to see this each month.
            It should list both short term and long term goals, clearly updated with perhaps a requested features option or priority requests to influence what is focused on.

            mcfproservices

        • #6
          Originally posted by ilgazy View Post
          Hello everyone!

          We are happy to announce that ITarian Roadmap Plan for 2021 Q1-Q2 has been prepared and ready to be shared.

          Looking forward to hear from you!


          Best regards,
          Product Management Team
          According to this post
          We are doing our best in order to fully support MacOS 11 BigSur. According to our plan, we will release a new MacOS agent on March 18th which will have full support for MacOS 11.x
          The question would be, is there an ET for a release of CCS supporting MacOS 11?

          Regards
          Diego

          Comment


          • #7
            Hi,

            Is there any Roadmap or plans for the look and feel of the user interface? To get it a bit more graphical and more intuitive to use. Like Ninja RMM, Datto RMM, and likewise.

            Thanks in advance :-)

            Br,
            Joe

            Comment


            • #8
              Originally posted by JoeEvens View Post
              Hi,

              Is there any Roadmap or plans for the look and feel of the user interface? To get it a bit more graphical and more intuitive to use.
              Can you pls give us some examples (screenshots) of ours and maybe screenshots of others that you like so that we can understand exactly how we should improve?

              Comment


              • #9
                I only assign one specific profile to each machine based on the rules

                Comment


                • #10
                  Originally posted by melih View Post

                  Can you pls give us some examples (screenshots) of ours and maybe screenshots of others that you like so that we can understand exactly how we should improve?
                  Hi Melih,

                  Sorry about the long delay, forgot it as I didn't get a notice when you added a comment. Anyways, here are some of the suggestions (created some graphics to illustrate the thoughts):

                  1: Easier to move between Sites (customers) and sub groups.
                  Example of what would be more logical in my opinion: When marking a device it should be an icon of some kind with indication like "Move", and then a menu appears where it's possible to see the customer thee and select the customer or subgroup.
                  Visual example moving devices: https://www.screencast.com/t/ZqMhOrRoC6Y



                  2: An easier way to have control of profiles added to customers/groups.
                  Behind a customer and the groups there should be some sort of icon (+Profile) to easily be able to add a security profile directly to a specific customer and/or subgroup. Instead of selecting devices and then assign. It could be a bit messy as we've experienced, both ourselves and during POC with your tech.
                  Visual example adding profile to company: https://www.screencast.com/t/cDFFQbi1h0
                  Visual example adding profile to sub group: https://www.screencast.com/t/1Jsx3TdD

                  3: Installation linked to a specific customer and/or subgroup.
                  When selecting "Enroll Device" it would be a great feature to easily select which customer, and possibly the subgroup at that customer the devices running that specific installer would end up in.
                  Visual example on how to make a company specific installer: https://www.screencast.com/t/lz7TrOg5zP2

                  4: Detection overview with better control on what's stopped and on hold for analysis, and what's been handled.
                  Like only display the relevant detections that's not been handed, like files in Containment awaiting your analysis, but all the rest (when it's been handled and classified) it should be hidden from the list of active detections to avoid losing the overview. Having a button for "History" where the classified ones are stored, so it's easier to know right away what's on hold for classification.

                  Regarding the specifics on a user interface, I'm used to something like this (not think the features presented, but the graphical layout:

                  Example 1: https://www.screencast.com/t/9q3RAYFW
                  Example 2: https://www.screencast.com/t/YoFA0SHeQeu
                  Example 3: https://www.screencast.com/t/bweCd6Dav



                  Did it make any sense any of this?

                  Thanks in advance :-)

                  BR,
                  Joe
                  Last edited by JoeEvens; 10-06-2021, 11:52 AM.

                  Comment


                  • #11
                    Really appreciate the time you have put in JoeEvens ! Taking all this to discuss with dev team asap

                    Comment


                    • #12
                      Originally posted by melih View Post
                      Really appreciate the time you have put in JoeEvens ! Taking all this to discuss with dev team asap
                      Thanks melih! Appreciate that :-)

                      Comment


                      • #13
                        Hello JoeEvens ,

                        Thank you so much for your valuable feedback. We have added the requests to our plan. We will inform you of the progress and the timeline of each one.

                        Best Regards,
                        Cakil

                        Comment


                        • #14
                          Originally posted by cklnurd View Post
                          Hello JoeEvens ,

                          Thank you so much for your valuable feedback. We have added the requests to our plan. We will inform you of the progress and the timeline of each one.

                          Best Regards,
                          Cakil
                          Hi Cakil,

                          Thanks for your feedback. Looking forward to se the road map :-) Let me know if I can contribute with anything else.

                          BR,
                          J.

                          Comment

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