Helpdesk phone fault?

[nct]

When I call the helpdesk I receive a message "you are the only person in this conference" and then silence.
Is there a fault with your phone system?

[Rick C]

Hi nct
I, personally, received a call earlier and assisted a C1 user with his concern. The line is pretty much open and available here at C1 Support (as of this post).

[nct]

Which is the best phone number and have you tried dialing it yourself? I tried 3 times.

[Rick C]

nct I tested this number and I was able to reach a live person on the other end of the line.
For MSP: +1.973.396.1232

[nct]

Same number I was dialling, I'll call another day.

[Jimmy]

nct ,

We apologized if you were unable to reach the department that you need to contact.

If you're trying to call C1/ITSM Support, these are the numbers to call:

For Enterprise customers: 1-973-396-1235 (US) Toll-Free
For MSP customers: 1-973-396-1232 (US) Toll-Free

To be more precise you can send an email to c1-support@comodo.com. Please provide details of the issue that you want to be addressed and we will as much as possible direct it to the right department.