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Helpdesk phone fault?

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  • Helpdesk phone fault?

    When I call the helpdesk I receive a message "you are the only person in this conference" and then silence.
    Is there a fault with your phone system?

  • #2
    Hi nct
    I, personally, received a call earlier and assisted a C1 user with his concern. The line is pretty much open and available here at C1 Support (as of this post).

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    • #3
      Which is the best phone number and have you tried dialing it yourself? I tried 3 times.

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      • #4
        nct I tested this number and I was able to reach a live person on the other end of the line.
        For MSP: +1.973.396.1232

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        • #5
          Same number I was dialling, I'll call another day.

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          • #6
            nct ,

            We apologized if you were unable to reach the department that you need to contact.

            If you're trying to call C1/ITSM Support, these are the numbers to call:

            For Enterprise customers: 1-973-396-1235 (US) Toll-Free
            For MSP customers: 1-973-396-1232 (US) Toll-Free

            To be more precise you can send an email to c1-support@comodo.com. Please provide details of the issue that you want to be addressed and we will as much as possible direct it to the right department.

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