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  • Bad Gateway - Too Often

    We are getting a Bad Gateway error in the RMM tool way too often. Anyone else experiencing this or is it just us?
    Darin Haysley
    Founder
    Haysley Technology Consulting, LLC.

    http://www.haysleyconsulting.com

  • #2
    Hi dhaysley
    We currently do not experience any 'Bad gateway' error on our side here in C1 Support.

    Is it just on the 'RMM' section that you encounter this difficulty or do you experience this also on other parts of the EM (or C1 portal)? How about non-C1 sites?

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    • #3
      Hi, I'm getting
      "server return error with code undefined" on the EM remote tool & "connect ECONNREFUSED 170.225.85.1:443" on EM

      Any ideas please...………….

      Comment


      • #4
        back online now...…………………..

        Comment


        • #5
          Hi torkekhq ,

          Good to hear that. Please let us know if you need anything else. Thank you.

          Comment


          • #6
            Hi torkekhq ,

            Good to hear that. In case you experience again the same issue, please let us know. Thank you.

            Comment


            • #7
              Nothing experienced here, but have over the last couple months been logged out regularly during a day
              Robin
              Director
              Strobe Technologies Ltd
              https://www.strobe-it.co.uk/

              Comment


              • #8
                Originally posted by dhaysley View Post
                We are getting a Bad Gateway error in the RMM tool way too often. Anyone else experiencing this or is it just us?
                Yes, happens to me a lot, I usually have to delete the cache, and try again, usually in Chrome, as that is what I use the most.

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                • #9
                  It is happening more and more lately. Click image for larger version

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                  Darin Haysley
                  Founder
                  Haysley Technology Consulting, LLC.

                  http://www.haysleyconsulting.com

                  Comment


                  • #10
                    I'm experiencing the same thing as well on the US server currently -- 502 Bad Gateway when trying to open the Endpoint Manager.

                    Comment


                    • #11
                      To the users who were affected by the '502 Bad Gateway' or 'white screen' situation:
                      The backend team has found a fault in the SSO (Single Sign-on) component of the C1 / ITarian platform. They have already made steps to remedy the situation and prevent repeat incidents. Please reach out to us if you still are affected by this issue. We appreciate your patience in this matter.

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                      • #12
                        It seems that the mistakes really disappeared, thanks!

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                        • #13
                          Thank you. I have not received a bad gateway notification over the last couple of months.
                          Darin Haysley
                          Founder
                          Haysley Technology Consulting, LLC.

                          http://www.haysleyconsulting.com

                          Comment


                          • #14
                            dhaysley ,

                            We are glad to hear from your feedback .

                            Comment


                            • #15
                              Indeed this has improved greatly, good work team!
                              Robin
                              Director
                              Strobe Technologies Ltd
                              https://www.strobe-it.co.uk/

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