Can't log in

[tomPurd]

I am also unable to log in. After entering my credentials, 'Please verify CAPTCHA.' appears above the username and a captcha box appears above the sign in. Verifying the captcha and attempting to log in causes 'Invalid CAPTCHA value.' To appear above the username. When attempting to reset my password, I get a 'User is not found.' error, though I'm fairly confident I'm using the right login. I've attempted both the Itarian and Comodo logins, same results on both.

[tomPurd]

Nevermind, was trying to sign in to https://itarian.com, needed to sign in to https://us.itarian.com. Why isn't there one international login database?

[Jimmy]

tomPurd ,

There are 2 server instances. EU and US. You have accidentally tried signing in on the EU instance.

[Ed_Johnson]

Same here.. unable to login to eu login page.. I get captch then back to login screen with error 'ESOCKETTIMEDOUT'

[jrohrer]

I get the same error on the US login page.

[nunyabiznus]

US Login Server.
Same error: ESOCKETTIMEDOUT

Attempted login via:
Chrome
Firefox
IE
Edge
Android Itarian App

[jrohrer]

Also getting ESOCKETTIMEDOUT when trying to log in through the IOS Comodo One App.

[Jimmy]

jrohrer nunyabiznus, Ed_Johnson

This is a server-side issue that our Backend Team is working on getting resolved as soon as possible.

[misolutions]

This is happening to me too. Oddly, ONLY on the web console. The "Remote Control by Itarian" application logs in and will allow me to remote to client systems. But I can't manage anything else at all since I can't get into the web console.

Update: earlier was getting the "esocket timeout" message, now getting "Comodo Account Management did not respond in time. Please try again later. If this problem occurs again, then please contact support."

[Jimmy]

misolutions ,

We've faced a server-side issue with the logins awhile. Alls ervices should back in full operation now. Please check at your convenience and let us know

[Ed_Johnson]

I can confirm.. logon is now functioning correctly.

[Jimmy]

Ed_Johnson ,

Thank you for giving us an update.