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endpoint Manager queries

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  • endpoint Manager queries

    Good Morning

    I have a few queries with the endpoint manager.
    1. Can you change the Support email address (if you click on the Submit ticket) otherwise, is it possible to remove this feature?
    2. when i try to deploy on a machine, it asks me for the host URL and Token, is there no easier way to do this?
    looking forward to some feedback


  • #2
    Realming-Grape ,

    You can follow this help guide in changing the default support email address. In regards to your second query being prompted for a host, URL, and Token, this pop-up would only appear on a couple of scenarios during enrollment. 1 the downloaded installation package is already expired (EM Portal> User list>select the user. user tokens tab). 2 the file has been modified (renamed etc ).


    • Realming-Grape
      Realming-Grape commented
      Editing a comment
      Hi Jimmy,

      i did change the msi name at download so that makes sense. wrt the support email, i am refering to the [submit ticket] in the endpoint manager. i want to deploy endpoint manager in my environment but i dont want to use the service desk at all. can this be bypassed

  • #3
    Realming-Grape ,

    As of the moment, Our Product has this feature enlisted as work in progress to disable the submit ticket option. Our current workaround is to hide the communication agent icon which is a setting that can be controlled from Profile>UI Settings [show communication client tray icon]. Unmarking this option hides the icon, thus removing the option to click it.
    Last edited by Jimmy; 01-20-2020, 04:59 PM.