Cannot post nor reply to the forums: can't type in text box, text doesn't appear

[DevoteamEndpointSecurity]

[Ed_Johnson]

At times the Itarian forum can seem like a dystopian wasteland.. sparsely populated and barely functioning.. but it appears to be working fine today for me.

[PremJkumar]

Hi DevoteamEndpointSecurity,

We are sorry for the trouble caused to you. Can you please share more information about the issue you faced and when it happened. We will try to fix it.

Kind Regards,
PremJK

[DevoteamEndpointSecurity]

Well, I'm having this issue with new posts, with the replies and with the private messages: the textbox is unclickable and I cannot type on it. I can type in comments and polls. I have tested this on Chrome in both a standard and an incognito session, as well as in Microsoft Edge, and I have already tried to disable all add-ins and clear the browser cache and cookies, so the problem does not seem to be related to the browser.

Given that I cannot write in the text boxes that use the ckeditor component, I think that the problem might be related to that component. When examining the page with the HTML Inspector in Chrome, it shows the following error:

/js/ckeditor/lang/en.js?t=J8Q8:1 "Failed to load resource: the server responded with a status of 599 ()"

If I browse to "https://forum.itarian.com/js/ckeditor/lang/en.js?t=J8Q8" I can see the same issue: the browser returns the message "This page isn’t working. If the problem continues, contact the site owner. HTTP ERROR 599". Strangely, if I remove the parameter and go to "https://forum.itarian.com/js/ckeditor/lang/en.js" I can see the js file without issues. So, definitely, the root cause seems to be some kind of issue with the ckeditor component.

Can you please review it?

Thanks in advance!

[DevoteamEndpointSecurity]

Hey! It's working again! :-D

Great! Thanks a lot, PremJkumar!

Have a great day!
-- Javier Llorente
Endpoint Security, Devoteam

[DevoteamEndpointSecurity]

Hi again @PremJkumar,

Unfortunately, it did not last: I'm having the same issue again.

Can you please review it?

Thanks in advance!

[PremJkumar]

Hi DevoteamEndpointSecurity,

Our back-end team has fixed the CDN issue. Can you please check and provide the issue status.

Kind Regards,
PremJK

[DevoteamEndpointSecurity]

Hi PremJkumar

It's working now. I hope it will last... ;-) :-D

Have a great weekend!

-- Javier Llorente
Endpoint Security, Devoteam

[datalink]

Hi, today there is still problems with ckeditor not loading....

[DevoteamEndpointSecurity]

Yup, I confirm, I have again the issue at this moment. :-(

[PremJkumar]

Hi datalink and DevoteamEndpointSecurity,
Sorry for the trouble caused. If you still have the issue, we would like to create a support ticket to fix the issue.
Previously when this issue was reported, it was fixed. It seems the issue is reproduced again.

Kind Regards,
PremJK

[DevoteamEndpointSecurity]

Hi PremJkumar

For me, It's working again. Let's see if it lasts this time... ;-) :-D

Have a great day!

-- Javier Llorente
Endpoint Security, Devoteam

[datalink]

Hi, for me no, same error loading rich text editor...

[Ed_Johnson]

I'm getting the same 'rich text editor' error. There is also no option to reply to private messages. I have a message from Itarian with no obvious way of replying.

[datalink]

Unfortunally the problem persits....

[eztech]

Bumping this as I'm now getting the rich text editor error which is the first time I've gotten it Calling all forum admins!

[DevoteamEndpointSecurity]

Hmmm... For me, it's working at the moment... ????

[PremJkumar]

Hi eztech,

Can you please confirm whether you still face this issue, so that we can create a support ticket for the back end.

Kind Regards,
PremJK

[eztech]

Hi eztech,

Can you please confirm whether you still face this issue, so that we can create a support ticket for the back end.

Kind Regards,
PremJK

As of this morning for me, it is no longer happening.