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Cannot post nor reply to the forums: can't type in text box, text doesn't appear
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Cannot post nor reply to the forums: can't type in text box, text doesn't appear
0I'm having the same error with the private messages:0%0the textbox is unclickable and I cannot type on it.0%0The HTML Inspector in Chrome shows the following error:0%0/js/ckeditor/lang/en.js?t=J8Q8:10%0"Failed to load resource: the server responded with a status of 599 ()"0%0I can write on polls and comments, though... All the textboxes that use ckeditor seems to be broken.0%0Can you please review and fix it? Thanks in advance!0%0Tags: None
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Hi DevoteamEndpointSecurity,
We are sorry for the trouble caused to you. Can you please share more information about the issue you faced and when it happened. We will try to fix it.
Kind Regards,
PremJK
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Well, I'm having this issue with new posts, with the replies and with the private messages: the textbox is unclickable and I cannot type on it. I can type in comments and polls. I have tested this on Chrome in both a standard and an incognito session, as well as in Microsoft Edge, and I have already tried to disable all add-ins and clear the browser cache and cookies, so the problem does not seem to be related to the browser.
Given that I cannot write in the text boxes that use the ckeditor component, I think that the problem might be related to that component. When examining the page with the HTML Inspector in Chrome, it shows the following error:
/js/ckeditor/lang/en.js?t=J8Q8:1 "Failed to load resource: the server responded with a status of 599 ()"
If I browse to "https://forum.itarian.com/js/ckeditor/lang/en.js?t=J8Q8" I can see the same issue: the browser returns the message "This page isn’t working. If the problem continues, contact the site owner. HTTP ERROR 599". Strangely, if I remove the parameter and go to "https://forum.itarian.com/js/ckeditor/lang/en.js" I can see the js file without issues. So, definitely, the root cause seems to be some kind of issue with the ckeditor component.
Can you please review it?
Thanks in advance!
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Hey! It's working again! :-D
Great! Thanks a lot, PremJkumar!
Have a great day!
-- Javier Llorente
Endpoint Security, Devoteam
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Hi DevoteamEndpointSecurity,
Our back-end team has fixed the CDN issue. Can you please check and provide the issue status.
Kind Regards,
PremJK
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Hi PremJkumar
It's working now. I hope it will last... ;-) :-D
Have a great weekend!
-- Javier Llorente
Endpoint Security, Devoteam
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Hi datalink and DevoteamEndpointSecurity,
Sorry for the trouble caused. If you still have the issue, we would like to create a support ticket to fix the issue.
Previously when this issue was reported, it was fixed. It seems the issue is reproduced again.
Kind Regards,
PremJK
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Hi PremJkumar
For me, It's working again. Let's see if it lasts this time... ;-) :-D
Have a great day!
-- Javier Llorente
Endpoint Security, Devoteam
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Bumping this as I'm now getting the rich text editor error which is the first time I've gotten it Calling all forum admins!
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