Perhaps it is time to file a Class Action Lawsuit against this company? I depend on these services as anyone who dependably utilizes remote control does- to run their business. It is the #1 service used by IT professionals. When it fails to work or there is an issue, it costs my company money. When this happens enough and clients are unable to receive support from me- I then lose that client because I was unable to do my Job effectively. I expect quick response times from "24/7" support, as you advertise it. I have tickets I have never received responses on. The last few days I have been unable to utilize my services and I have tried your Web chat, Tickets, Emails and Phone calls- NO ONE ANSWERS. If you cannot support a product you provide, throw in the towel- refund everyone money and stop pretending to be a service provider.
If you have had similar issues lately, please- even if you do not have an account on the forums- create one and respond to this thread. Something like this requires support from those that use this service. Please outline your experiences in detail.
Thank you,
Derick K.
If you have had similar issues lately, please- even if you do not have an account on the forums- create one and respond to this thread. Something like this requires support from those that use this service. Please outline your experiences in detail.
Thank you,
Derick K.
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