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Integration with Third Party products/services - Please tell us your needs

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  • #16
    Interested in the IT Glue integration. Keep me updated.

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    • #17
      Hi gforrest,

      Our product management team is aware of your request and is working to prioritize it with the others received. We will notify you for any updates regarding this request and its timeline once it is prioritized on the road-map for a delivery.

      Thank you.
      Gabriel
      ITarian Technical Support

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      • #18
        Just curious if this is something ITarian is serious about? or just keeping our interest piqued. Is there still an "dedicated 'Third Party Integration Team'? Is there ANY progress? Any other integrations besides Acronis? I got excited with @melih's post in February, but am looking forward to real commitments from ITarian.

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        • #19
          Full Integration with CRMs would be great but a big task. What about some simple stuff like being able to direct help requests out of the Itarian system into an existing system. It would make the communication client more useful for those of us who have not moved helpdesk to Itarian.

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          • #20
            It makes little sense that Itarian would move slowly on integration purposely. Surely, the potential for Itarian's financial growth lies in partner sales. Am I reading the plan incorrectly?

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            • #21
              Originally posted by lindsay@iapuk.biz View Post
              Full Integration with CRMs would be great but a big task. What about some simple stuff like being able to direct help requests out of the Itarian system into an existing system. It would make the communication client more useful for those of us who have not moved helpdesk to Itarian.
              Hello lindsay@iapuk.biz

              Thank you for bringing this particular suggestion to our attention. We have forwarded the information to our development team and we will get back
              to you the soonest possible we can.

              With Best regards,

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              • #22
                Can we add the following;

                StorageCraft
                Macrium Reflect
                Pandadoc
                Lastpass
                Endpoint Privilege Management
                Vulnerability Management
                Netrix Audit
                Hard_Config
                Hard_Configurator
                Lansweeper

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                • #23
                  Hello libretech ,

                  Thank you for writing to us. We have forwarded the information to our development team and we will get back to you the soonest possible we can.
                  Last edited by Jimmy; 12-20-2019, 06:13 PM.

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                  • #24
                    Emsisoft would be another great integration.

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                    • #25
                      Hello daniep3 ,

                      Thank you for writing to us. We have forwarded the information to our development team and we will get back to you the soonest possible we can.
                      Last edited by Jimmy; 12-23-2019, 02:03 PM.

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                      • #26
                        SethHD - Could you add Atlassian Jira Service Desk to the list? Also, how are things progressing with the integrations team? There haven't been many updates here since melih posted a couple of years ago.

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                        • #27
                          Hello inspiratechnologygroup ,

                          The Feature Request already exists for integrating Atlassian Jira Service Desk. Our back-end team is still working on to integrate few more products and services. We will update you once the road-map is set for delivery.
                          Last edited by Jimmy; 01-24-2020, 05:09 PM.

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                          • #28
                            Hi SethHD, thanks for the update on this.

                            Do you know when the roadmap for integrations will be released? It's been 2 years and there doesn't appear to be a solid roadmap released for integrations.

                            Many thanks

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                            • #29
                              Hello @

                              Currently, we do not have that information. As informed earlier, we have received feature requests for integrating many products and it is taking some time to implement it. We regret for the inconvenience.

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