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Clean Virus Alerts in the "Compliance" "Devices with Viruses" Dashboard ?

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  • #16
    Hi bas dsi,

    What issue you are getting from while running the full scan, please share the error screenshot.

    Kind Regards,
    PremJK

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    • #17
      Hi PremJkumar I verified endpoint logs, and each time it says "scan aborted", without more info. (and we launched 3 times, rebooting computer, removing all possible software like backup agent, anti cryptolocker, etc...) ilgazy, nct any way to clean the audit logs to empty the dashboard ?

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      • #18
        Hi bas dsi,

        We will create a support ticket to investigate the cause of the scan is getting aborted and will reach you if more details needed.

        Kind Regards,
        PremJK

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        • #19
          bas dsi , there was a bug in earlier versions of Comodo Client Security which caused scans to be aborted, if you haven't already upgraded the machine to 12.6, I suggest you do then rescan.

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          • #20
            Ok,
            I did not verified but the endpoint stayed in 11.4.0.7655 version and did not updated remotely to 12.6... any advises to force upgrade ?

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            • #21
              Originally posted by bas dsi View Post
              Ok,
              I did not verified but the endpoint stayed in 11.4.0.7655 version and did not updated remotely to 12.6... any advises to force upgrade ?
              Did you try upgrading to 12.6, as I suggested in an earlier comment?
              Attached Files

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              • #22
                nct I don't think I checkeck the box "default version..." we'll try end of week when computer will back online. #covid19

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                • #23
                  bas dsi default version doesn't need to be ticked, that's just the default version number set on my portal.

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