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Rollback of Comodo Client Security v11.2.0.7313

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  • #16
    Hello datatainment ,

    As posted of Can on #1 we have just rolledback the available CCS build to the previous version (v11.1.0.7259) on Endpoint Manager until a hotfix is deployed. Rest assured that our Development team is working on this and support team will get in touch with you via email to keep you posted.

    Regards,
    Last edited by Jimmy; 04-23-2019, 12:04 PM.
    Jay
    ITarian Staff

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    • #17
      This truly is a disaster!!

      The idea of the script to remove the security client is good for those systems that I still can connect to, however, the script does not work.
      I have tried the script to reboot as well as the script without rebooting.

      The following are the results in the log. On a side note it's nice that it says finished successfully however, it's not very useful that it successfully thinks the security client is not installed.

      2019/04/23 12:50:38 PM Finished success Comodo Client Security is not installed at End point
      2019/04/23 12:50:31 PM Started

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      • #18
        akornn ,

        Support Team will assist in identifying the result of the procedure. Please check your forum registered email at your convenience.

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        • #19
          Well, I fixed my issue with the script not being able to uninstall. Turns out if you've branded the installation to your company, you have to use that branded name. In my case, the brand name is "Akornn Client -Security"

          After I went into the script and edited the text of the name it's trying to uninstall, then the uninstall worked perfectly.

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          • #20
            akornn ,

            We're glad to know that your query had been resolved. We will be closing the support email we've sent earlier to your forum registered email.

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            • #21
              Now that I was able to use the script to remove the defective security client from the workstations that I can connect to. Unfortunately, now I cannot use the remote process to install the security client again.
              It says it sent the command. However, it does not actually do anything on the machines that I use the script to remove it.

              I have tried clicking the shield on an individual device to install the security client, and I have checked multiple devices and tried to install it as a batch. Same results in both cases. The client will not install and I see nothing in the logs telling me any information at all about why it failed or that it's even starting.

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              • #22
                I noticed today that I couldnt remotely install on a new system either.. Tried numerous times but nothing happened on endpoint.. I ended up creating a bulk deployment file and installing it that way.

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                • #23
                  akornn , Ed_Johnson ,

                  Our Developers are now evaluating this issue and any events related to commands sent to devices on EM Portal. Status Page is updated as well. ETA 1 hour.

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                  • #24
                    Thats it! I'm done with Comodo!!
                    You discover a bug that (from what I have noticed) randomly blocks traffic, and all you do is post it inside the management portal?!! SEND US AN EMAIL!! You've got our address and mark it high attention.
                    We have just spent TWO DAYS (not to mention all other people engaged) troubleshooting high and low trying to understand why some computers (only 4-5 out of 120) get thrown out of SAP, and this in the company's high season!

                    There is so much more that is not working at Comodo so this was just the last nail in the coffin.

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                    • #25
                      Originally posted by oxxy View Post
                      Thats it! I'm done with Comodo!!
                      You discover a bug that (from what I have noticed) randomly blocks traffic, and all you do is post it inside the management portal?!! SEND US AN EMAIL!! You've got our address and mark it high attention.
                      We have just spent TWO DAYS (not to mention all other people engaged) troubleshooting high and low trying to understand why some computers (only 4-5 out of 120) get thrown out of SAP, and this in the company's high season!

                      There is so much more that is not working at Comodo so this was just the last nail in the coffin.
                      Hi oxxy,

                      First of all, we are sorry for the inconvenience that caused by the latest CCS update.

                      As mean of communication in such cases, we prefer Forum and C1/ITarian Notifications as the preferred platforms. However, we have received yours and many other customers' feedback and have already started to discuss how we can improve this process for future incidents.

                      Starting from the announcement of the CCS hotfix that our teams are working, you will be notified through additional channels.

                      Thank you for your understanding,
                      -Can
                      Product Manager
                      Comodo Cybersecurity Team

                      Comment


                      • #26
                        Can

                        I don't normally have much to say in these discussion forms. However, did you guys get this one totally wrong. This is not just something good to mention like the be a little bit less performance and were working on it. This is your customers are going to totally lose connectivity. And that's going to interrupt their ability to work. And it's your responsibility (the IT person) to tell them why it's happening and when it will be fixed. And depending upon your current customers I won't even know about the problem until after the first day.

                        Sending a notification in the form or in the notification area is not with the critical stuff goes the critical stuff happens in an email and you have our email addresses. Very poor show. In fact I'm still sure there are some people that are not even aware of this. You should be sending an email to every address you have for an admin today immediately letting them know of the problem and what you're planning to do to fix it. don't just assume people check your form. I don't know about others but I usually just don't have the time to nonchalantly sit down at my desk and checked the forms of all the products that I'm working with.

                        Product manager. You blow it.
                        Last edited by Jimmy; 04-24-2019, 05:48 PM.

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                        • #27
                          Originally posted by akornn View Post
                          -Can

                          I don't normally have much to say in these discussion forms. However, did you guys get this one totally wrong. This is not just something good to mention like the be a little bit less performance and were working on it. This is your customers are going to totally lose connectivity. And that's going to interrupt their ability to work. And it's your responsibility (the IT person) to tell them why it's happening and when it will be fixed. And depending upon your current customers I won't even know about the problem until after the first day.

                          Sending a notification in the form or in the notification area is not with the critical stuff goes the critical stuff happens in an email and you have our email addresses. Very poor show. In fact I'm still sure there are some people that are not even aware of this. You should be sending an email to every address you have for an admin today immediately letting them know of the problem and what you're planning to do to fix it. don't just assume people check your form. I don't know about others but I usually just don't have the time to nonchalantly sit down at my desk and checked the forms of all the products that I'm working with.

                          Product manager. You blow it.
                          Hi akornn ,

                          This is why this thread was created and notifications were added on the portal. Yet, we are aware of the missing points. Product team works on this miscommunication issue based on your feedbacks as I stated in my previous post.

                          We'll keep you updated with the latest news.

                          Thanks,
                          -Can
                          Product Manager
                          Comodo Cybersecurity Team

                          Comment


                          • #28
                            Originally posted by akornn View Post
                            Well, I fixed my issue with the script not being able to uninstall. Turns out if you've branded the installation to your company, you have to use that branded name. In my case, the brand name is "Akornn Client -Security"

                            After I went into the script and edited the text of the name it's trying to uninstall, then the uninstall worked perfectly.
                            That is extremely good information, good find!
                            Robin
                            Director
                            Strobe Technologies Ltd
                            https://www.strobe-it.co.uk/

                            Comment


                            • #29
                              Originally posted by Can View Post

                              Hi oxxy,

                              First of all, we are sorry for the inconvenience that caused by the latest CCS update.

                              As mean of communication in such cases, we prefer Forum and C1/ITarian Notifications as the preferred platforms. However, we have received yours and many other customers' feedback and have already started to discuss how we can improve this process for future incidents.

                              Starting from the announcement of the CCS hotfix that our teams are working, you will be notified through additional channels.

                              Thank you for your understanding,
                              -Can
                              Product Manager
                              Comodo Cybersecurity Team
                              Hi Can

                              the forums is a good place to put the information as it allows us all to feed back and help, but urgent information should be posted here and then highlighted in the messages feature inside the ITarian portal (With a link to here). This is the central place for news and we should all be reading these messages as it is also alerts about your computers states etc
                              Robin
                              Director
                              Strobe Technologies Ltd
                              https://www.strobe-it.co.uk/

                              Comment


                              • #30
                                Hello StrobeTech

                                That is actually a very good idea tho some important updates/information should be automatically received on your C1/Itarian inbox.
                                We`ll let our Development team, ( and Can ) know about the suggestion and we`ll get back to you the soonest possible we can.

                                KRegards,
                                Jay
                                ITarian Staff

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