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Rollback of Comodo Client Security v11.2.0.7313

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  • #46
    The above comments are why I'm not going to be running scripts to uninstall and reinstall and then figure out why the product isn't working. Just release a version that's fixed (even if it's a previous one).

    Why are you making your (paid!) users jump through all of these hoops??? Do you actually speak to your back end developers? I'm in software development, it doesn't take but a few minutes to recompile or regenerate a previous version and put a new version number on it.

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    • #47
      @ RickC. Thank you for your reaction.
      Yes, I did reboot the system but even after the reboot, I got the message that some files were in use. I haven't used the rebranding feature.
      The provided scripts aren't working like they should. The uninstall function is very troublesome and needs to be adressed, simplified and reliable.
      This is why I need to use the manual tool/script. (altough that gives also some problems, like I had just before.)
      Uninstalling manually takes nearly an hour for one device, so all the frequent errors in CCS, where the fix is to 'please uninstall and reinstall CCS' is very time consuming and unprofessional.

      So if you just could implement the above suggestion regarding releasing an earlier version as a patch would take a big issue for a lot of the affected systems away. (not mentioned the systems that can't update anymore)

      Comment


      • #48
        Hello ailan ,

        Thanks for your feedback, we want to further investigate the script issue and forward your request to our Development team.
        Support team will get in touch with you shortly via email.

        Please do reply at your convenience.

        KRegards,
        Jay
        ITarian Staff

        Comment


        • #49

          Thank you for creating the ticket.
          It was not needed but the point was brought into the discussion because of all the on going problems after recent updates.

          Most of the times the problem can be resolved by uninstalling and reinstall the client.

          Not only I have problems with uninstalling the client so I don’t need this ticket for my case:
          This is a common issue that I see a lot on the forum.

          I uninstall my clients manually by the tool, but even that can give problems.

          So my point was in general: If you can submit a reliable and easy method for uninstalling the client.

          And regarding the other issue, (publish an old good version to undo the problems in latest update), why would that take so long on the roadmap?
          This is an action that shouldn’t take long and would fix a lot of ongoing problems.

          Even the need to uninstall/install the clients.

          So please review the decision to put it so far on the roadmap because we need a good and safe fallback method in case of the frequent update malaise.

          Regards,
          Ailan

          Comment


          • #50
            Originally posted by ailan View Post
            I just got an email regarding this issue and was glad to hear about it. I had numerous clients these days reporting network problems.

            Why not put the same, last good client, on the repository with a new versionnumber so that all the clients who can connect to the internet, updates automatically to the non-impacted version?
            In this case the problem is solved for now and its a win-win-win situation: Clients have less impacted systems, we, the Itarions are less stressed and therefore Comodo has to do less damage controll.[/B]

            So, just push the last good version online with a new version number..!

            If you can implement that and keep us imformed in case of these problems then it will be a big positive step !!
            Hi ailan ,

            Thank you for this valuable suggestion. I agree that this would definitely ease the downgrading workload. We discussed this idea with engineering side as well and currently they are investigating the possibility for such workaround.

            I will keep you posted about the latest status soon.

            Regards,
            -Can

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            • #51
              Can you help me understand how supposedly this client was pulled on 4/15, but most of my customer clients didn't upgrade and start experiencing issues until this week! Are you sure you and your developers are on the same page here? This seems a lot like previous issues where your helpdesk/forum was giving us one set of information and your developers were on a completely different page. Either way, it's now more than 10 days later -- when is this going to be fixed??

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              • #52
                Originally posted by DaveZmeyr View Post
                Can you help me understand how supposedly this client was pulled on 4/15, but most of my customer clients didn't upgrade and start experiencing issues until this week! Are you sure you and your developers are on the same page here? This seems a lot like previous issues where your helpdesk/forum was giving us one set of information and your developers were on a completely different page. Either way, it's now more than 10 days later -- when is this going to be fixed??
                Have you checked the endpoints to verify the version of ccs they have? I've had issues but they were all with 11.2 or in removing 11.2 to rollback. Maybe you have an automated task that upgraded them? Just an idea..

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                • #53
                  Originally posted by DaveZmeyr View Post
                  Can you help me understand how supposedly this client was pulled on 4/15, but most of my customer clients didn't upgrade and start experiencing issues until this week! Are you sure you and your developers are on the same page here? This seems a lot like previous issues where your helpdesk/forum was giving us one set of information and your developers were on a completely different page. Either way, it's now more than 10 days later -- when is this going to be fixed??
                  Hi DaveZmeyr ,

                  Reboot is required for CCS updates to be completed. In your case, it is possible that the endpoints have received the update packages before the rollback on April 15 and have waited for reboot.
                  In addition, I can assure you that all teams are well-organized and that version was removed on the specified date.

                  Regards,
                  -Can

                  Comment


                  • #54
                    Originally posted by Can View Post
                    Hi ailan ,

                    Thank you for this valuable suggestion. I agree that this would definitely ease the downgrading workload. We discussed this idea with engineering side as well and currently they are investigating the possibility for such workaround.

                    I will keep you posted about the latest status soon.

                    Regards,
                    -Can
                    Hi everyone,

                    The engineering team has completed the investigation on the proposed workaround as sharing the previous stable version with a higher version number. Unfortunately, it is not possible due to the drivers and services introduced in v11.2 . In order to have a successful downgrade, they must be removed properly. Since the updating mechanism works more like an incremental installation rather than a removal routine these assets can not be removed unless the software is uninstalled.

                    The team is still on the hotfix and all the effort is put on that.

                    Thank you for your understanding,

                    -Can
                    Product Manager
                    Comodo Cybersecurity Team

                    Comment


                    • #55
                      pls check on attach link it effect from 11.2 , right ?

                      Comment


                      • #56
                        Originally posted by Lita View Post
                        pls check on attach link it effect from 11.2 , right ?
                        I dont think it is.

                        I havent seen this.

                        Off topic (a bit)
                        The only blue screening i've seen is with Comodo EDR.
                        Aweful. The latest version of EDR bluescreened every machine I installed it on.

                        Regards.
                        PS. Nice windows licensing

                        Comment


                        • #57
                          Hello Lita ,

                          Thanks for sharing with us the video.

                          Can you share with us the complete version of the client security which was on your video?
                          Was it v11.2.0.7313 ?

                          KRegards,
                          Jay
                          ITarian Staff

                          Comment


                          • #58
                            Originally posted by Jay View Post
                            Thanks for the recommendation Ed_Johnson , we appreciate it!

                            Hello oxxy ,

                            You can check it through EM portal -> Dashboard -> Audit -> Security Client Version widget
                            https://help.comodo.com/topic-399-1-...ard.html#audit

                            And you can always utilize our script : https://scripts.itarian.com/frontend...without-reboot
                            https://scripts.itarian.com/frontend...nt-with-reboot

                            KRegards,
                            So far during testing the one without reboot fails:

                            COMODO Client - Security is installed on the Endpoint Uninstalling has started COMODO Client - Security is still present on the Endpoint. Uninstallation failed

                            Comment


                            • #59
                              boiseitsolutions ,

                              We will assist further with your reported issue. We have created a support ticket via your forum registered email with forwarded details. Please check your mailbox at your convenience.

                              Comment


                              • #60
                                This has been going on for TWO WEEKS. You do understand your a Security Company and these are Security Products? We can't simply tell our customers "hey, you paid top dollar for this stuff but it takes them weeks upon weeks to correct a bug and in the meantime just live with your firewall off".....

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