CCS - firewall problem

Products Endpoint Protection
1

Hello,

We have problem with firewall on CCS (version 12.5.0.8351). It shows that “the network firewall is not functioning properly” as on screenshos below:

Trying to fix but without sucess :frowning:

It’s not one case. We have few other PC with that same problem.We use Itarian platform to manage CCS and devices.

What could be the problem and how can we fix it?

Best regards,
Andrzej

network_firewall.JPG
network_firewall.JPG789×530 57.6 KB

ccs_diag.JPG
ccs_diag.JPG769×503 35.5 KB

2

Has it ever worked without showing the error on V12.5?

3

To be honest I don’t know. I noticed that some hourts ago and tried to reslov but no success.
You mean that It could be some bug in CCS?

4

Do you have the firewall module enabled on your Itarian profile?

5

Yes, of course. There are other devices which share that same profile and there is no problem. Only 6 other devices has that problem with firewall as follow:

itarina_firewall_problem.jpg
itarina_firewall_problem.jpg960×540 55.2 KB

6

Hi @andit ,

To be able to understand your issue we should check your logs. I will direct support team for collecting logs.

Regards,
Product Management Team.