i have recently stumbled across the ITarian offerings and have started testing.
we currently use TeamViewer for our unattended Remote Access but are looking to move away.
The critical areas that we need to ensure are covered/achievable are as followed;
Silent install (Remote install)
unattended Access on endpoints
unlimited endpoints
simultaneous remote sessions (more than 1 staff member using the service at any one time)
reports on connections made and time spent
if anyone could let me know if these features exist and if there are limits on connections/endpoints it would be greatly appreciated
With Remote Control by ITarian, you’ll have all requirements available from Day 0 - today!
There is absolutely NO LIMITATION on the connections or endpoints.
Silent install (Remote install) - YES - Thru Agent (Communication Client) enrollment you'll automatically have access to the endpoints, you can even silent install Technician/Admin Apps through our Windows Application Store.
unattended Access on endpoints - YES - You can configure the endpoints for different types of access options. Please refer to this wiki for further information:https://wiki.itarian.com/frontend/we...-under-profile
unlimited endpoints - YES - No limitation!
simultaneous remote sessions (more than 1 staff member using the service at any one time) - YES - Multiple staff can initiate connections to different devices at the same time.
reports on connections made and time spent - YES - You can access to the Audit Logs for connections and time spent. (Exporting Reports will be coming in 2019Q1) Please refer to this wiki for further information:https://wiki.itarian.com/frontend/we...remote-contro
Please feel free to contact us regarding any requests.
so just to clarify there are switches available which will allow me to roll out the remote control software to endpoints remotely, without any input on the other end?
or are you saying that i just need to install the agent (remotely and silently) which then also provides the remote control access?!
sorry if that has confused things. i just haven’t used a full RMM solution before as we are moving over from a ‘break fix’ solution
As long as your endpoints are online, using Technician / Admin App of Remote Control, without any other action/configuration, you can directly start a remote connection to the endpoints.
If you like to silently install Technician / Admin App of Remote Control to your staff’s device,
Enroll your staff’s endpoint to the ITarian Platform