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New user can't log into Remote Control app

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  • New user can't log into Remote Control app

    Hi,

    I set up a new Itarian Remote Control user today and am attempting to log into the Remote Control app using their credentials and keep getting kicked out with the error "You need to pass authorization to perform this operation".

    I can't find any info on this error and am not sure what I need to do to get that user logged into the Remote Control app.

  • #2
    michael ,

    Which tab are you accessing the remote tool with the user's credentials? Please review and try to reassign the role permissions for the user and try to log in once more. If it still produces the same error, please try to delete and recreate the user.

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    • #3
      Thank you. Deleting and recreating the user fixed the issue.

      Comment


      • #4
        michaelh ,

        We thank you for giving us your feedback.

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