MAC OS remote control not working correctly

[monster-it]

Hi All,

I'm getting issues with MAC OS when trying to connect it shows me just the wall paper of the mac and nothing else when i try to click on the top bar it does not work. Is this something you are aware of or a new issue.... if so how can i resolve it as i'm having to rely on teamviewer to sort this out.

[jbiz]

I'm having this issue as well

[jbiz]

Solved the problem by going to System Preferences > Security & Privacy > Enable Screen Recording by checking the box for Endpoint Manager

[datalink]

I always hated Mac but unfortunaly some clients of mine decided to buy them so I had to install the mac itarian client. 1) I noted how itarian features and scripts for the mac are limited 2) The remote control doesn't work properly. The mouse does not respond. I can move it (the icon is a large old-looking arrow) but the click doesn't work. As suggested I asked the users to change their security & Privacy but without big success (cmon is it really necessary involving the users in this settings???). I can now see the windows and not just the wall paper but the mouse still doesn't work. Is it really so difficult to remote controll Macs? Anyone using succesfully itarian on Mac ? thanks

[PremJkumar]

Hi datalink,

Thanks for reporting the issue. We have created support ticket to investigate the issue.

Kind Regards,
PremJK

[mike@screensaverspcs.co.uk]

Will there be support for Big Sur soon, we are finding that it isn't working.

[mike@screensaverspcs.co.uk]

Will there be support for Big Sur soon, we are finding that it isn't working.

[Megachip]

Solved the problem by going to System Preferences > Security & Privacy > Enable Screen Recording by checking the box for Endpoint Manager

Still and issue, still the solution ... Couldn't this be done while installation?

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[datalink]

ops ....deleted

[monster-it]

We shouldn't have to manually add it in to the security preferences everytime there is a mac os update.