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  • Chat Function...

    Hi,

    I know its bin asking a lot off times but we need a chat function to communicate with the remote client before we do remote control it.

    The chat window should pop up in front so it has focus on the remote when a message is received

    I think its a must have now a days. When can we expect this feature?
    Best Regards,

    ITarian FAN

  • #2
    Hello Itarian FAN

    We already have a feature request on going we will be creating a ticket and add you to the list of recipients. We will get back to you as soon as there is an update from our development team.

    With best regards
    Last edited by DaveHD; 06-25-2019, 07:15 AM.

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    • #3
      I doubt it will be anytime soon.. The roadmap for the rest of this year makes no mention of it.

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      • #4
        It has been asked for a lot, but as Ed_Johnson says it is not on this years road map.

        They do have an app called numessage https://numessage.com/ which might be integrated to do this. But it would need a desktop client as well as the current mobile one.

        Another great looking app they have is nuwire https://www.nuwire.com/
        Robin
        Director
        Strobe Technologies Ltd
        https://www.strobe-it.co.uk/

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        • #5
          I think its one of the musthaves. I wish they can find the time to implement this feature.
          Best Regards,

          ITarian FAN

          Comment


          • #6
            Originally posted by StrobeTech View Post
            It has been asked for a lot, but as Ed_Johnson says it is not on this years road map.

            They do have an app called numessage https://numessage.com/ which might be integrated to do this. But it would need a desktop client as well as the current mobile one.

            Another great looking app they have is nuwire https://www.nuwire.com/
            Sorry Robin.. I dont get what you've post there.. who 'has' these apps? they dont seem in any way related to the Itarian/Comodo company.

            What is needed is a very simple chat facility built into the current Endpoint Manager. The EM is by default already on every endpoint and wont nececitate the requirement of any another app.

            The ability to communicate with endpoints is in my opinion a basic necessity for any rmm console.

            Something simple like this would be perfect..

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            • #7
              Hi Ed_Johnson , nuRD is a sister company that have started to make a set of tools for Web application development.

              So far they have made nuwire and numessage using their platform.

              Parts of Itarian will also run or be migrated to this in time as it allows faster development of applications etc.


              I agree a simple additional DLL for chat functions inside Endpoint Manager would be perfect.
              Robin
              Director
              Strobe Technologies Ltd
              https://www.strobe-it.co.uk/

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              • #8
                Originally posted by StrobeTech View Post

                I agree a simple additional DLL for chat functions inside Endpoint Manager would be perfect.
                Hi StrobeTech , Robin,

                Would you mind If we will create a support ticket and add you on the loop as well?

                Kregards,
                Jay
                ITarian Staff

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                • #9
                  Hi Jay

                  Perfectly happy for this to happen.

                  Out of interest, now that you seem to use Service Desk for your support tickets are we able to get logins to view them?
                  Robin
                  Director
                  Strobe Technologies Ltd
                  https://www.strobe-it.co.uk/

                  Comment


                  • #10
                    Hi StrobeTech, you may register for an account to view and check the status of your submitted ticket to ITarian support via https://itariansupport.servicedesk.us.itarian.com/
                    Gabriel
                    ITarian Technical Support

                    Comment


                    • #11
                      Originally posted by GabrielHD View Post
                      Hi StrobeTech, you may register for an account to view and check the status of your submitted ticket to ITarian support via https://itariansupport.servicedesk.us.itarian.com/
                      Hi GabrielHD

                      The system will not allow me to register which is correct as I already have an account which is created by you.

                      For me to be able to access this account you have to go into users and then activate the account which should send me a password rest email.
                      Robin
                      Director
                      Strobe Technologies Ltd
                      https://www.strobe-it.co.uk/

                      Comment


                      • #12
                        Hi StrobeTech,

                        Yes, this is true if you are an existing guest user in ITarian service desk. We have sent the verification email to you to activate your account.
                        Gabriel
                        ITarian Technical Support

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