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  • 2fa deactivation

    I have a technician that needs remote access to just one machine only.. I know I can achieve this by creating a tech account and limiting them to a single group/endpoint with roles.

    but I've hit a problem..

    This particular tech doesnt have access to the google 2fa authenticator app.. Is there a way to disable 2fa authentication for a single user??

  • #2
    Pretty sure one of the platform updates this year made 2FA mandatory.

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    • #3
      Yeah I think you're correct.. the docs say for those with 50+ endpoints it's mandatory but just wondered if there was some way around it if the user had less.

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      • #4
        Hello Ed_Johnson ,

        Deactivation of 2FA is possible when the account has less than 50 devices enrolled. You can navigate to Management -> Account, then open Account Security Details tab and deselect "Enable Two Factor Authentication" checkbox and click "Save Changes" button.

        Screenshot_30.png

        Best regards,
        Ilgaz

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        • #5
          Hi thanks for that. we have more than 50 endpoints but I was wondering if 2fa could be deactivated on a user/staff level rather than an account level as the user only has access to one endpoint. It looks like that isnt possible but thanks for the response.

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          • #6
            Hi, I know this is an older post.
            But I wonder how I can get OTP disabled after my device with the authy got stolen. This means, I cannot access the whole account at all.
            I can only write to support, correct?

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            • #7
              Hi elevenelks,

              We have created a support ticket for the issue.

              Kind Regards,
              PremJK

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              • #8

                Hi,
                I do not see any incoming email to my registered gmail.com and therefore also do not know if you and I can take care of this case.
                Kindly let me know!


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                • #9
                  Hi elevenelks,

                  Support ticket number is #4569393. The support team has requested confirmation to disable OTP.

                  Kind Regards,
                  PremJK

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                  • #10
                    This is very kind of you but WHERE is this ticket posted or maintained, man. I did not get any email something alike.
                    ANd I really need to use your remote access

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                    • #11
                      Oh, this brings to me the idea, that I can still use the remote access, the blue one, without any 2FA, correct?

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