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iOS Login Error 'Can't get your Staff info.'

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  • iOS Login Error 'Can't get your Staff info.'

    Can't seem to log into the iOS App. I've done a search and don't see this reported elsewhere.




    Error

    'Can't get your Staff info.'

    IMG_9847.png

  • #2
    Hello ManFromMars ,

    Please make sure that you are choosing the correct region. If it does not help, please let me know.

    Best regards,
    Ilgaz

    Comment


    • #3
      Was this solved ?

      I am having the same issue. It is not a region issue...I am in europe. I get this error on the europe setting. I tried the USA but dosn't recognise my details.

      Comment


      • #4
        Hi octagonit,

        We have created a support ticket to investigate the cause of the issue.

        Kind Regards,
        PremJK

        Comment


        • #5
          Ok thank you PremJK. Just getting tons of replys on the ticket.

          Comment


          • #6
            You do not have permission to view this gallery.
            This gallery has 1 photos.

            Comment


            • #7
              I keep getting new ticket numbers from different support staff. Can you please close all tickets. I now have up on 50 emails from different tickets numbers that I didn't open in my inbox now.

              Comment


              • #8
                Hi octagonit,

                Sorry due to some technical glitch, many support tickets were created. our support team has closed all other duplicate tickets.

                Kind Regards,
                PremJK

                Comment


                • #9
                  Originally posted by PremJkumar View Post
                  Hi octagonit,

                  Sorry due to some technical glitch, many support tickets were created. our support team has closed all other duplicate tickets.

                  Kind Regards,
                  PremJK
                  Thanks they have stopped now...

                  Comment


                  • #10
                    Has this been resolved? I am a new user, and I am having the same issue

                    Comment


                    • #11
                      Hi ryan.burch@gmail.com ,

                      Sorry for the trouble caused. We have created a support ticket to investigate the issue and provide you with the feedback.

                      Kind Regards,
                      PremJK

                      Comment

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