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New user can't login to RemoteControl

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  • New user can't login to RemoteControl

    Hello,
    My new USER can't login to "Remote Control by Itarian"
    to remote to the EP of their own ACCESS SCOPE, not using username and not using email provided.,
    but he can login to portal with 2FA enabled.

    I've created a new CUSTOMER "GR" (mail robert@...) and new PROFILE, USER, DEVICE GROUP etc.,

    GR0-USERS.jpg
    GR1-USER.jpg
    the ROLE "GR" is copied from Technician

    GR2-PROF.jpg

    he can't login neither with username nor with password,
    what I've missed?
    Thank you.


  • #2
    Just a guess, but try using the option on the remote app for "Endpoint Manager" NOT Itarian

    Use your specific domain name like whoyouare-msp.itsm-us1.comodo.com from the web portal address bar after sign in.

    Then use the username/password

    I got caught with the same issue creating a work from home user.

    mcfproservices

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    • #3
      ... correct!
      thank you,
      the ENDPOINT MANAGER is the correct direction!

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