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new USER and SCOPE (# OF DEVICES) behaviour

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  • new USER and SCOPE (# OF DEVICES) behaviour

    Hello,
    a new user (G) can't see all the devices in his group accessing the portal with his credentials.

    I created the new USER "G", assigned a ROLE "G" (cloned technician) and assigned as ACCESS SCOPE the "G" group of devices

    G-scope.jpg

    the group contains 31 devices

    G-devices.jpg

    but I see in USERS the "G" user has a limited "# OF DEVICES"
    and another USER just created has 0 devices:

    G-users.jpg

    the user says that in his portal he can't see all the 31 devices, but just some of them.
    Do I missed something?
    Thank you
    and, as usual, sorry for my english!

  • #2
    counterorder : now the user "G" sees all the devices, maybe network problems,
    but in # OF DEVICES the number is still 12...

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