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[June] What's New on Remote Control and Remote Tools?

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  • [June] What's New on Remote Control and Remote Tools?

    Hello everyone,

    We are excited to inform you that we are planning to have new releases scheduled to go live on Saturday (2019-06-08) morning!

    The release is expected to take 30 minutes to deploy, during that time platform will be under maintenance mode. Post-deployment tests are expected to continue until 2 pm EST during which you may observe minor glitches. If you observe any issues, please feel free to share with us.

    Remote Tools

    New Features
    • Added the ability to download multiple remote folders via Endpoint Manager’s ‘File Explorer’ feature. To use the feature, click 'Devices' -> 'Device List' -> select a running Windows device -> Click 'Remote Tools' -> 'File Explorer’.
      Here is the wiki of this feature.
    Improvements
    • Live search added to the process explorer feature. Filtered processes are shown as soon as you start typing in the search box.
      Here is the wiki of this improvement.
    • Audit logs for remote tools added to the existing set of audit logs.
      Here is the wiki of this improvement.
    • Multi-language support for the notifications shown on an endpoint when an admin starts a remote session.
    Remote Control

    New Features
    • Russian and Spanish languages are now supported in the Windows and Mac remote control applications.
    • Added audit logs for file transfer events via Remote Control
      Here is the wiki of this feature.
    Improvements
    • You can now cancel a connection attempt while still on the ‘connecting...’ screen. Previously, admins had to wait for the connection to complete before they could terminate the session.
    • Delete functionality for user email or domain/login information on the login screen is now available for Windows and MacOS Remote Control applications.
    Bug fixes
    • Fixed region auto-select issue on the US portal.
    • Inability to use "File Transfer Session" when Floppy Disk Drive exists on target device is now fixed.
    • Fixed connection errors that occurred when remotely connecting to MacOS devices.
    • Fixed ‘Device not ready’ errors during remote sessions.
    • Fixed error where devices were showing online in Endpoint Manager, but showing as offline in the remote control application.

    Regards
    Product Management Team
    Last edited by ilgazy; 06-07-2019, 11:22 AM.

  • #2
    Sounds like you guys are just tweaking and cleaning up which I great!

    For being one of the younger features it surely has matured and almost finished growing quick.
    Robin
    Product Manager
    ITarian LLC
    https://www.itarian.com/

    &

    Director
    AMS IT Support Ltd
    https://ams-it.support/

    Comment


    • #3
      The next new feature for this should be remote CMD and PS boxes for Windows and remote Terminal for Linux.
      Robin
      Product Manager
      ITarian LLC
      https://www.itarian.com/

      &

      Director
      AMS IT Support Ltd
      https://ams-it.support/

      Comment


      • #4
        Hello RT-AMS-ITarian ,

        Thanks for the suggestion!
        We have acknowledged the idea and we`ll keep you updated on its progress.

        KRegards,
        Jay
        ITarian Staff

        Comment


        • #5
          Unfortunately, until you introduce screen recording, we can't use the application, except when our primary remote access tool is not working or has an outage. To protect our technicians, we need to record their actions on clients' systems.

          Comment


          • #6
            Can you not just use a standard desktop recording program for Windows / Linux and save the file to the ticket?
            Robin
            Product Manager
            ITarian LLC
            https://www.itarian.com/

            &

            Director
            AMS IT Support Ltd
            https://ams-it.support/

            Comment

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