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Limit which devices or device groups a technician can access via remote control

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  • Limit which devices or device groups a technician can access via remote control

    Hello,

    I am trying to see if it is possible to have a technician that is only able to see a specific client (or clients) that I assign. I am specifically wanting the technician to log into "Remote Control by ITarian" and then to only be able to see the specific groups I assign them to. Is this currently possible? And if it is, how do I go about doing it as I haven't been able to figure that out.

    Thanks,
    Terry

  • #2
    Hi terry.r ,

    Good day!
    You can customize the permissions set for a User role.
    Please click on the help guide links to learn more:

    https://wiki.itarian.com/frontend/we...ons-for-a-role

    https://wiki.itarian.com/frontend/we...om-permissions

    Please let us know if this helps.

    Thank you.
    Vincent C
    ITarian Technical Support

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    • #3
      So then the answer to my question is no? Since those pages don't seem to state that granular control for a specific user can be granted to a specific customer group. For example, I have technician A as well as customer X and customer Y. Based on what I am seeing, I CAN NOT grant technician A remote access to customer X without also granting them remote access to customer Y?

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      • #4
        terry.r ,

        Have you reviewed the Access Scope created for your user? Once you created A specific tole, this gives you an opportunity to select which customer can be viewed or not.

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        • #5
          Thank you Jimmy, you're a rock star. I managed to figure this out with that screenshot you posted. Yes indeed the Access Scope was what I was missing. Thank you very much, this now appears to do exactly what I need it to do.

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          • #6
            terry.r

            glad to be of help

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