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Remote Control crashing, Faulting application name: RHost.exe

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  • Remote Control crashing, Faulting application name: RHost.exe

    One of the Windows systems we need to control remotely has been having problems it Remote Control from the get go for months. Actually, it never worked once.
    The program has been reinstalled numerous times and it's currently running Endpoint Manager Communication Client. It appears online in remote control console and Windows app, you can initiate the file transfer session however the remote control never works. It seems to connect initially then a black window appears with alternating status messages: Connected, Disconnected.
    Windows logs the error with RHost.exe crashing below
    Any help is appreciated.

    Log Name: Application
    Source: Application Error
    Date: 6/5/2021 9:38:00 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-R496B1G
    Faulting application name: RHost.exe, version:, time stamp: 0x5e365750
    Faulting module name: RCore.dll, version:, time stamp: 0x5e365750
    Exception code: 0x80000003
    Fault offset: 0x00252d6c
    Faulting process id: 0x2110
    Faulting application start time: 0x01d75a0ff9f95dc3
    Faulting application path: C:\Program Files (x86)\COMODO\Comodo ITSM\RHost.exe
    Faulting module path: C:\Program Files (x86)\COMODO\Comodo ITSM\RCore.dll
    Report Id: aa2ee8d4-ff82-4f04-938f-62cc9aecdb4c
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2021-06-05T13:38:00.414758600Z" />
    <Security />
    <Data>C:\Program Files (x86)\COMODO\Comodo ITSM\RHost.exe</Data>
    <Data>C:\Program Files (x86)\COMODO\Comodo ITSM\RCore.dll</Data>

  • #2
    Has anyone encountered this problem and can recommend the remedy?