Losted backups

Products Other Vendor Products
1

Situation:
Acronis lost all backups stored locally at PCs.

Is it possible - reinstall Acronis backup modules and point him at early stored local backup files?

2

Hello @Sergey ,

Here are the several ways to Recover your Files:

  • Recovering files by using the web interface
  • Downloading files from the cloud storage
  • Recovering files by using bootable media
  • Extracting files from local backups

Please refer to this link for more information and guidelines on how to Recover your files: http://www.acronis.com/en-us/support/documentation/Acronis_Backup_Cloud/index.html#33514.html

Please let us know if this will help or if you need further assistance.

3

@Sergey

After 14 days of unpaid bill, Acronis account is removed with all the data stored on there and unfortunately it is not recoverable.

Sorry for this.

Ilker

4

No. Acronis remove all cloud backups. But ALL locally saved backups still available.

5

Hello @Sergey ,

Can you clarify if you still have access to your local saved backups?

Thank you.