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  • Problems with groups

    All PCs allways in one group. If I make installer for other group - PC anyway moving to one group. Also in ITSM Device manager.

  • #2
    Hello Sergey ,

    Thank you for reporting this case.
    We want to investigate your issue and we will continue assisting you through email.
    Thank you.

    Kind Regards,
    Jay.


    Jay
    ITarian Staff

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    • #3
      Are you logining in as admin? i have also seen this if you login as me@me.com this seems to fix the problem you are having.

      So loging in as ADMIN puts everything in the default company. if you login as a USER me@me.com then this seems to allow the creation of the ITSM agent and it puts it into the corect group.
      James Dyke.
      Director BCDR Solutions
      BCDR.Solutions
      Backup, Disaster Recovery & Business Continuity.

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      • #4
        Allways working as admin. But I think this is issue anyway. And should be fixed.

        And how to move PC from one group to another in Acronis web console?

        Comment


        • #5
          Hello Sergey ,

          I have already made a follow up mail to further investigate the issue you are facing right now.
          On top of it, we also have in our roadmap the ability to automatically assign devices into device groups and planned to be delivered on 2017Q3.
          If this can also help the case, we can add you on the loop if you wish.

          Originally posted by Sergey View Post
          how to move PC from one group to another in Acronis web console?
          To better assist you with this, please send an email to mspsupport@acronis.com

          Kind Regards,
          Jay

          Jay
          ITarian Staff

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