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  • Jordan C
    replied
    Hi Sergey ,

    We thank you for bringing this issue to our attention. Comodo is committed to your satisfaction and we, in C1 Support, will work with our product development team to ensure the best possible response. After the team has reviewed your issue, we will pass along any additional updates through email.
    Last edited by Jordan C; 12-03-2017, 10:09 AM.

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  • Sergey
    replied
    After bill system started operate, I paid the bill and for a few week subscription remain "Suspended". As result - I again lost ALL[!] backups and all PCs from account. All deleted again.

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  • Jimmy
    replied
    Sergey

    We have sent a support email on the email you registered here on the forums. Our colleague Damon C initially created an escalation ticket for you the day you reported the issue.

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  • Sergey
    replied
    can't find any mail from you.

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  • Jimmy
    replied
    Sergey ,

    We have communicated with you via support ticket email for some inquiry about your account. Please respond to our email so we can quickly address your issue.

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  • Sergey
    replied
    Thanks, but service still not accessible for me.

    I even can't pay this bill:

    We are sorry, something went wrong. Please try again later or contact support. ServiceName : addCreaditCardToUser, error code : 11, description : "Credit card: Invalid Account Number"

    Few days left. All my backups will be deleted again?
    Last edited by Sergey; 11-06-2017, 01:30 PM.

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  • Sergey
    started a topic Acronis subscription suspended...

    Acronis subscription suspended...

    it happen again. I didnt made any cloud backup...
    All workstations in account deleted again?
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