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  • Unable to install patches

    Hi.

    the dashboard indicates a number of patches available. when selecting the patch, the "install patch(es)" icon remains greyed out. what am i missing? i have been able to install patches in the past; however, i no longer can install patches on any of the devices.

    thanks.

  • #2
    Hello mountaineer178 ,

    Are you trying to install patches from Patch Management section directly?

    Best regards,
    Ilgaz

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    • #3
      Hi, there a log to see if an uninstall patch command has been succesfully executed ?

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      • #4
        Originally posted by datalink View Post
        Hi, there a log to see if an uninstall patch command has been succesfully executed ?
        Through the audit log on the console.

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        • #5
          Thank you. Unfortunally that log doesn't say if the patch has been succesfully removed or not.


          patch.jpg

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          • #6
            You're right, it unfortunately doesn't if you manually install or remove a patch. I believe there is a feature request to change this.

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            • #7
              Hello nct ,

              Yes, we have the related feature request already added on our roadmap, and currently it is mapped on our midterm (6-18 months) roadmap. I will share any update regarding this capability.

              Best regards,
              Ilgaz

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              • #8
                Originally posted by mountaineer178 View Post
                Hi.

                the dashboard indicates a number of patches available. when selecting the patch, the "install patch(es)" icon remains greyed out. what am i missing? i have been able to install patches in the past; however, i no longer can install patches on any of the devices.

                thanks.
                Try using a program like ccleaner to uninstall, then clear your registry and reinstall.
                Last edited by PremJkumar; 04-12-2021, 05:32 AM.

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