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  • Patch Management Guide

    Hi all,

    We are happy to announce the Patch Management Admin Guide. Please find attached to this post.

    Best regards,
    Ilker
    Attached Files

  • #2
    thanks for the guide.

    Comment


    • #3
      Please confirm if the guide is available or the link is broken. Thanks.

      Comment


      • #4
        Hello serenapoint ,

        The guide is available as per checking.
        I will attach it here again for your convenience.

        Best regards,
        Jay

        Attached Files
        Jay
        C1 - Technical Support
        COMODO | Creating Trust Online

        Comment


        • #5
          this one did open. Thanks a lot.

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          • #6
            Hi serenapoint ,

            Good to hear that. Please let us know if you need anything else. Thank you.

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            • #7
              I didn't get notified of your answers. I just came to know from the forum website messages...now that you ask, if you don't mind, have a look at the other posts whenever you have time, thanks.

              Comment


              • #8
                Originally posted by serenapoint View Post
                I didn't get notified of your answers. I just came to know from the forum website messages...now that you ask, if you don't mind, have a look at the other posts whenever you have time, thanks.
                Hi serenapoint

                I'm sorry for asking, just want to make sure that we are addressing all of your issue. Are you referring to your other post with regards to "macOS patching agent not working"? Link: https://forum.mspconsortium.com/foru...nt-not-working

                Our team is already handling the case and doing further investigation. If you have any added concern or question just feel free to post here again or reach us thru c1-support@comodo.com

                Regards,

                Damon

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                • #9
                  This patch management Guide is for the Patch management module but I don't see this as available in the Enterprise C1 console. How is it accessed?

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                  • #10
                    Hi MTekhna ,

                    There are two Patch Management modules in C1.
                    1. New Patch Management within the ITSM module.
                    2. Old Patch Management itself.

                    Regards,

                    Damon
                    Last edited by Blake; 06-30-2017, 02:36 PM.

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                    • #11
                      MTekhna Damon C;n13211]Hi MTekhna ,

                      We apologize but Patch Management is available only for Comodo One MSP, please check this link: https://help.comodo.com/topic-399-1-...ick-Start.html

                      Regards,

                      Damon[/QUOTE]

                      There should be some more context to this post, it looks like C1 Enterprise doesnt include patch management when it does (sort of).

                      @ Mtekhna ill try and provide some context, C1 has two different skews which are being merged in to a single product. Originally there was the C1 MSP which had a dedicated RMM patch management module, this could do Windows/OSX/Nix patching (from what i understand). Comodo then developed C1 Enterprise which had a different patch management (Windows only for the minute) module built in to the ITSM. Comodo's plan is to drop the old RMM module (the documentation you see here) from C1 MSP and bring everyone on to the the patch management in C1 Enterprise ITSM, thus making C1 MSP and C1 Enterprise the same.

                      The problem lies in the fact that the two different patch management modules from the old RMM and the new ITSM dont have feature parity, lots of the MSP guys on the forums are saying that the old RMM patch management is far superior and more reliable than the new ITSM module.

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