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Hot fix for Service Desk (2020-04-17)

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  • Hot fix for Service Desk (2020-04-17)

    Hello everyone,

    We want to inform you that we had a hot fix over Service Desk today (2020-04-17).

    Here are the items that are included in the hot fix.


    Service Desk

    Bug Fixes
    • Fixed the issue of "Ticket Data widget doesn't display amount of tickets"
    • Fixed the issue of "SD tickets are not being autoclosed when "Default Alert" is used"
    Version: 4.25.3


    You can feel free to share your feedback and comments through this post.

    We will share any updates regarding hot fix release through here.


    Regards,
    Zeynep

  • #2
    Hi zeynepyildirim

    What time will the hotfix be and will there be any downtime?


    Originally posted by zeynepyildirim View Post
    Hello everyone,

    We want to inform you that we had a hot fix over Service Desk today (2020-04-17).

    Here are the items that are included in the hot fix.


    Service Desk

    Bug Fixes
    • Fixed the issue of "Ticket Data widget doesn't display amount of tickets"
    • Fixed the issue of "SD tickets are not being autoclosed when "Default Alert" is used"
    Version: 4.25.3


    You can feel free to share your feedback and comments through this post.

    We will share any updates regarding hot fix release through here.


    Regards,
    Zeynep

    Comment


    • #3
      Hi nct ,

      It already finished 5 hours ago. Our hot-fix times are before working hours for both US and EU. Please let me know if any problem occurs.


      Regards,
      Zeynep.

      Comment


      • #4
        Could someone explain the thinking around disabling your service desk access if it's not used for a while please?

        ie. if you've not used it for a period you're greeted with a warning telling you so, then you have to wait 1 business day for it to be reactivated. Why is this?
        Attached Files

        Comment


        • #5
          Hi Ed_Johnson,

          We can activate your account now. Can you please share your account details as a private message.

          Thank you for your patience.

          Regards,
          Zeynep.

          Comment


          • #6
            Hi.. thanks for the offer. I'm not desperate to get in so can wait but I'm intrigued as to why this procedure of deactivation is in place. Seems unneccesary.

            Comment

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