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Data: Procedure terminated due to Stopping RMMService

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  • Data: Procedure terminated due to Stopping RMMService

    This happens on devices when I run some scripts.

    Type of ticket creator: PROCEDURE
    Event Created at: Wed Jun 26 06:24:08 2019 GMT+0
    Device Name: Astro-34
    Logged on User: N/A
    Data: Procedure terminated due to Stopping RMMService

    Device Data
    Type:PC
    Domain/Work Group:smart

    2019/06/24 03:14:04 PM Failed Terminated
    Procedure terminated due to Stopping RMMService


  • #2
    Hi smartcloud ,

    Good day!
    Which script did you try to use?
    How were you able to stop the service?
    Stopping RMM service will lead to fail the procedure generally.

    Last edited by infra_noc; 10-15-2020, 04:28 PM.
    Vincent C
    ITarian Technical Support

    Comment


    • #3
      I didnt stop the service, this happened while running the script.

      The scripts:
      one being the Windows maintenance script.
      https://scripts.itarian.com/frontend...ws-maintenance

      The other one is a script you wrote to run patch cleaner.

      Comment


      • #4
        Hi,

        Thank you for clarifying. We've created a support ticket for the issue you're having to further assist with your concern.
        Please respond to the email we've sent you so we can assist you with your report the soonest time possible.

        Thank you.
        Last edited by Jimmy; 06-26-2019, 08:54 PM.
        Vincent C
        ITarian Technical Support

        Comment


        • #5
          Originally posted by smartcloud View Post
          This happens on devices when I run some scripts.

          Type of ticket creator: PROCEDURE
          Event Created at: Wed Jun 26 06:24:08 2019 GMT+0
          Device Name: Astro-34
          Logged on User: N/A
          Data: Procedure terminated due to Stopping RMMService
          Device Data
          Type:PC
          Domain/Work Group:smart

          2019/06/24 03:14:04 PM Failed Terminated
          Procedure terminated due to Stopping RMMService
          I was getting this error randomly at times, but now almost every script or procedure I run is failing with the same error.
          Scripts that had been working now fail.

          Is there something I can do to troubleshoot at my end, would it be perhaps the security settings in containment/hip's?

          Comment


          • #6
            Hello

            We have created a support ticket in regards to your report and will reach you via your forum registered email for further correspondence.

            Comment


            • #7
              have the same problem overhere.. running a procedure on Macbooks BigSur... this procedure is triggered when a monitor see that a specific service is not running.
              Maybe the Agent is not BigSur proof. I created a support ticket for this so just watching this post
              Best Regards,

              ITarian FAN

              Comment


              • #8
                Think it will occur when a shutdown or reboot is in progress and because of that it triggers a monitor that a service is not running and create a false positive, try to execute a script and RMM service is shutting down at that point
                Best Regards,

                ITarian FAN

                Comment

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