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  • Reporting update?

    On the Roadmap for 2021 Q1/Q2 it shows Ability to create detailed custom reports was this added? we really need better reporting on patch management, compliance, Executive and flexible hardware reporting/inventory

  • #2
    so no reply from Itarian Rep with regard to this?

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    • #3
      I'm getting the feeling development is slowing down on the Itarian platform. also timelines and roadmaps are not being met and then no response to questions regarding this. we are going to have to start looking at an alternative RMM and PSA

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      • #4
        Hello Marveltec

        We are doing our best to extend our reporting capabilities and make it fully customizable, including the ability to choose data points and create fully customized reports.

        Originally posted by Marveltec View Post
        we really need better reporting on patch management, compliance, Executive and flexible hardware reporting/inventory
        Could you please share more information about what would you like to see about those reports?

        If you would like, I would be more than happy to arrange a session together in order to fully understand your needs and provide the exact reporting capabilities that you seek.

        I have also sent you an email regarding this.

        Best regards,

        Ilgaz Yucecengiz
        Senior Technical Product Manager
        ITarian

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        • #5
          Hi ilgazy

          thank you for your response

          The main concern for me is that we still cant give our customers decent reporting from ITarian

          The beta reports in the RMM dashboard has had no improvement or changes for ages.
          1. The patch compliance report is not suitable and doesn’t make sense. This could not be sent to customers (also not branded or showing customer name in heading etc)
          2. The executive summary report doesn’t run or complete at all
          3. The Hardware inventory report (is also not branded or showing proper heading for customer etc) it is also not customizable i.e. if we are not using the comodo anti-virus/security solution it shows that antivirus is not installed etc this should be customizable and show 3rd party solutions a customer seeing a graphic showing no anti-virus and firewall installed when it is, is a problem. It would be great if this also just showed if the device was up to date with patches in the same view. Also an important graphic would be to show if the device is encrypted i.e. Bitlocker etc (but this should also allow customizing like when using Eset Full Disk Encryption which we de for some customers)

          The biggest stumbling block for ITarian at the moment is
          1. Weak and unusable reporting
          2. There is also no ability to add notes to customer sites/and or Devices (there needs to be some sort of documentation section i.e. secure password/site setup/document options

          Compliance is a big drive at the moment in most of the countries of the world and here in South Africa we are no different clients are needing proper reporting

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          • #6
            Marveltec , I agree. Working reports are basic functions that should work from the start.
            ilgazy : It was already promised already in november last year. see: https://forum.itarian.com/forum/prod...ed-threats-etc

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            • #7
              ailan thats what I'm saying and it was also On the Roadmap for 2021 Q1/Q2 but alas. I wonder how many MSPs are actually using this product in production

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              • #8
                I simply hope they will listen to our positive feedback and focus to improve basic functions.
                It looks like a lot of functions or not being thought of very well or hasn't been tested in open field.
                In the end we all benefit from a good platform.
                So Itarian, please take our advise and improve the basics instead of only promising working functionalities.

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                • #9
                  Originally posted by ailan View Post
                  I simply hope they will listen to our positive feedback and focus to improve basic functions.
                  It looks like a lot of functions or not being thought of very well or hasn't been tested in open field.
                  In the end we all benefit from a good platform.
                  So Itarian, please take our advise and improve the basics instead of only promising working functionalities.
                  Totally agree fingers crossed

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                  • #10
                    ilgazy

                    just wondering i haven't had any response to my mail or the replies on this forum thread.....

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                    • #11
                      we do have some advanced reporting we make available "On demand basis".
                      However we are looking to expand it to every account by default. Its an active project.

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                      • #12
                        Hi melih ,
                        Advanced reporting looks nice, but even the basic/ standard reports are not working now.
                        Can that be fixed first?

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                        • #13
                          Originally posted by ailan View Post
                          Hi melih ,
                          Advanced reporting looks nice, but even the basic/ standard reports are not working now.
                          Can that be fixed first?
                          Hi ailan,

                          We have created a support ticket to investigate the issue reports not working.

                          Kind Regards,
                          ​​​​​​​PremJK

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                          • #14
                            Hi PremJkumar ,
                            Please look at earlier mentioned topic. It was already known and a fix was scheduled half year ago.

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                            • #15
                              Hi melih How do I get the on demand "advanced reporting" also how far is the rollout fix of basic reporting? I need to make a decision based on this timeline

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