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  • ilgazy
    replied
    Hello ailan ,

    We tried to reproduce the same use case on our side. However, it looks like there is no issue. I've sent you a PM for more details about the affected device information for us to further check.

    Our dev team will dig deep into the case once we get the details.

    Best regards,
    Ilgaz

    Leave a comment:


  • ailan
    replied
    Hi ilgazy,

    "Hello Marveltec , ailan,
    The fix includes change on data structure, therefore it will work for data that are collected starting from yesterday.

    Best regards,
    Ilgaz"


    After a month collecting data I tried to create a report again.

    (Note that for basic report, I only want to show the client how the devices are being protected and how many threats were blocked by this platform.)

    For both clients I created an 'Executive Windows Antivirus Report'.

    See for yourself:
    Client A:
    1.png

    Client B:
    2.png

    For a whole month no Quarantined, Ignored or Deleted files??
    But for both network there's 1 infected device.

    Shouldn't that reflect in the Malware status?

    So my question is:
    Do these basic reports work now and has it been tested?
    I'm not asking for advanced reporting. This is regarding the BASIC reports that should have been fixed in September like ilgazy stated.

    It still doesn't look reliable.

    Regards

    Edit:
    I just looked in my email history and for client B, I got a message on 7 October regarding a threat:
    3.png

    So it can't be '0' in the stats if the reports are fixed.

    Attached Files
    Last edited by ailan; 11-03-2021, 02:07 PM.

    Leave a comment:


  • ilgazy
    replied
    Hello Marveltec ,

    Advanced reporting is currently in progress. We are changing the infrastructure in order to provide the ability to generate custom reports and also to provide more predefined reports.

    We will announce an exact ETA once it becomes mature enough to be released.

    Thank you for your patience.

    Best regards,
    Ilgaz



    Leave a comment:


  • Marveltec
    replied
    So basically no Advanced reporting?????

    Leave a comment:


  • Marveltec
    replied
    still no update on advanced reporting?

    Leave a comment:


  • Marveltec
    replied
    Any update on reporting?

    Leave a comment:


  • Marveltec
    replied
    Originally posted by ilgazy View Post
    Hello Marveltec , ailan,
    The fix includes change on data structure, therefore it will work for data that are collected starting from yesterday.

    Best regards,
    Ilgaz
    I have no change to any of the reports in the "Beta Reporting" Executive Summary Report always fails, Hardware Summary report doesn't show Windows Security center antivirus (so if you don't use Comodo Security Client you get no antivirus installed), Patch Compliance report is still the same not suitable to send to clients its miss leading always shows failed and strange results, all reports still do not show our Branding/Logo and/or enough info in Heading i.e. Customer name etc.

    its either a case i have not been added to this new reporting solution or nothing has changed

    we are in the process of Demoing alternatives for RMM and PSA

    Leave a comment:


  • ilgazy
    replied
    Hello Marveltec , ailan,
    The fix includes change on data structure, therefore it will work for data that are collected starting from yesterday.

    Best regards,
    Ilgaz

    Leave a comment:


  • ailan
    replied
    I also did a quick test and created a report.
    Didn't see much difference.
    Should the report work now with the already collected data from the past? Or were those values incorrect?

    Leave a comment:


  • Marveltec
    replied
    Originally posted by ilgazy View Post
    Hello ailan ,

    We are aiming to fix Executive Windows Antivirus Report with September release (15-16 September). Do you have any other reports that are not working?

    Best regards,
    Ilgaz
    Hi ilgazy just checking Executive Summary report is still failing. were these fixes added to this release?

    Leave a comment:


  • Marveltec
    replied
    Originally posted by ilgazy View Post
    Hello ailan ,

    We are aiming to fix Executive Windows Antivirus Report with September release (15-16 September). Do you have any other reports that are not working?

    Best regards,
    Ilgaz
    Thank you for the update. this is the info i was looking for. can we have an updated roadmap?

    Leave a comment:


  • PremJkumar
    replied
    Hi nct, BOSS,

    Thanks for your request. Our backend team has enabled Reports Beta for your account, please check and provide your feedback.

    Kind Regards,
    PremJK

    Leave a comment:


  • ailan
    replied
    Hi ilgazy ,

    That should be nice.

    I've tried numerous of them but the most important, how many detected threats for a given period, isn't working: 'Executive Windows Antivirus Report'.
    See other topic where you yourself mentioned that the problem was fixed in the first place, but needed some work: link

    But I assume that when fixed, the other Executive reports should also work, hopefully.

    Regards
    Last edited by ailan; 09-13-2021, 07:18 PM.

    Leave a comment:


  • ilgazy
    replied
    Hello ailan ,

    We are aiming to fix Executive Windows Antivirus Report with September release (15-16 September). Do you have any other reports that are not working?

    Best regards,
    Ilgaz
    Last edited by ilgazy; 09-13-2021, 05:31 PM.

    Leave a comment:


  • ailan
    replied
    Hi PremJkumar,
    You're all avoiding the other question:
    When can we expect the Basic reports to be fixed and working after it was promised last year?
    Hope you can give an answer.
    4.png

    Leave a comment:

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