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  • oliverm
    started a topic Email setup questions

    Email setup questions

    Hi

    I'm looking at the service desk tool and I have some questions.

    The email settings say that we can use an internal trigger if an agent is logged on, or an external trigger using a cron service.

    What URL should we use if we choose to use an external cron service? Typically they need to check a web URL to action the trigger.

    Also, does anyone know if the mailbox supports Google Apps?

    Olly

  • Ilker
    replied
    Hi Oliver,

    I believe, if you chose that option it will automatically fetch emails in certain time intervals.

    Regading "mailbox supports Google Apps?" We tested it with Gmail and it works, let us know if you see any problem.

    Best regards,
    Ilker

    Leave a comment:


  • oliverm
    replied
    Any suggestions?

    Leave a comment:


  • oliverm
    replied
    See attached. Admin > Settings > Email

    Leave a comment:


  • oliverm
    replied
    Still seeing issues. Cant get on to RMM and service desk says "Could not find config file for "undefined"

    Leave a comment:


  • Ilker
    replied
    We upgraded our systems during those minutes. you might see a glitch. could you please try again and let us know?

    Leave a comment:


  • oliverm
    replied
    I'd like to tell you but I'm getting a 404 error opening the Service Desk module at the moment.

    It was in the admin section. I'll check more later when it's back up and working.

    Leave a comment:


  • Ilker
    replied
    Hi Olly,

    Which menu specifically you are looking at?

    Best regards,
    Ilker

    Leave a comment:

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