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Gateway Timeouts Upon closing tickets

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  • #16
    ktaylor I logged a ticket yesterday with support regarding speed issues on SD.

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    • #17
      Hello ktaylor,

      We have communicated to our development team regarding on this issue with gateway timeouts. We also put the case on the highest priority possible and sent you an email to keep you updated.

      Thank you for your patience on this matter.

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      • #18
        ktaylor Anna C I have been in contact with the SD team and since last weekend's update to the whole platform it is definitely running faster.

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        • #19
          They installed a hot-patch for my particular case.

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          • #20
            The entire platform seems a bit slow in the last month or so for me. Timeouts on tickets. Expanding the view from 10 tickets to 20 or 30 is slow as well. Gateway timeout is still present.

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            • #21
              Originally posted by gforrest View Post
              The entire platform seems a bit slow in the last month or so for me. Timeouts on tickets. Expanding the view from 10 tickets to 20 or 30 is slow as well. Gateway timeout is still present.
              gforrest, we would like to investigate your reported case. We have created a support ticket for you via email. Please reply at your convenience.
              Thank you for your patience.

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              • #22
                I second this slow loading and timeouts. Also, the API has been broken for 7+ weeks, I would assume the frontend uses some on the API to do all of its stuff.

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                • #23
                  tuplink ,

                  We understand that you are experiencing similar issues related to this post with your portal instance. We will contact you via support ticket for additional details we will to resolve the issue.

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