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Unable to create new requests

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  • Unable to create new requests

    I continue to encounter gateway timeout messages while attempting to open new service tickets. I have opened case #5123 on 5/7/19 and have attempted posting in this forum several times, yet posts have been unapproved/deleted. If it wasn't for a competing solution, I would have had no service request tracking for two months. I wonder if anyone else has been encountering this issue and if they have received a more detailed answer than "Our developers are working on it"? Any input is greatly appreciated. Thanks in advance!

  • #2
    Hello advdat ,

    Apologies for the delay.
    We've sent our developers a follow up email regarding the issue you're having.
    We'll get back to you the soonest via the service ticket once we receive an update from our developers.

    Thank you for your patience.
    Vincent C
    ITarian Technical Support

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