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Configure Departments for Ticket Submission

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  • ntelogic
    replied
    I am not able to see or add departments. All are set as Public. Can you please check and advise? Thank you!

    Leave a comment:


  • PremJkumar
    replied
    Hi zoteksystems,

    Sorry for the trouble caused. We have created support ticket to investigate the issue.

    Kind Regards,
    PremJK

    Leave a comment:


  • zoteksystems
    replied
    HI i have the same problem and all departments are public

    Leave a comment:


  • ailan
    replied
    Hi @zeynepyildirim,

    I just checked and now its working.
    I can select the departments.

    Thanks for the fix.

    Leave a comment:


  • zeynepyildirim
    replied
    Hi ailan,

    Can you please check your departments again? You should see now.

    Regards,
    Product Management Team.

    Leave a comment:


  • ailan
    replied
    Hi,

    I too have the same problem.
    (I already checked the guides and the related topics.)

    I have 2 public Departments but the list stays empty.
    Pressing 'Synchronize' doesn't help.
    4.jpg

    Thanks in advance.

    Leave a comment:


  • it@kimleigh.co.za
    replied
    Hi PremJk

    The departments are made public

    Kind Regards
    You do not have permission to view this gallery.
    This gallery has 1 photos.

    Leave a comment:


  • PremJkumar
    replied
    Hi it@kimleigh.co.za,

    Can you please verify whether departments are made "Public"
    • The ‘Department' drop-down shows departments you have marked as 'Public' in Service Desk.
    Kind Regards,
    PremJK

    Leave a comment:


  • it@kimleigh.co.za
    replied
    Hi PremJkumar

    My departments are not showing in the Configure Departments for Ticket Submission

    Nothing to select there. I have made departments.

    Leave a comment:


  • PremJkumar
    replied
    Hi it@kimleigh.co.za,

    Please check this help guide to explain about adding department

    Go to "Configure Service Desk departments available to end-user" in
    https://help.comodo.com/topic-399-1-...-Settings.html

    Please let us know if you have any other questions.

    Kind Regards,
    PremJK

    Leave a comment:


  • it@kimleigh.co.za
    started a topic Configure Departments for Ticket Submission

    Configure Departments for Ticket Submission

    Good day,
    I am trying to add my departments for Ticket submissions
    I can't get my departments to show in the available department.
    Is there something I am missing?
    You do not have permission to view this gallery.
    This gallery has 1 photos.
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